About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Guest Service Representatives are the greeters, problem-solvers, and sales force of all that is the location where you work. You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, both creating your own and those for others. Provide excellent customer service and analyze guest situations, investigate problems and determine solutions within company policies, procedures, and guidelines. Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations. Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience. Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours. Processes daily sales and completes accounting duties. Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines. May deliver messages, and amenities, assist with luggage and run errands based on guest and company needs. Participate in generating sales for tours, retail, restaurant, amenities, and hotel rooms at designated locations. Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas. Monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on property. Keep work areas organized, clean, and sanitized.