About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Guest Service Representatives are the greeters, problem-solvers, and sales force of all that is the location where you work. You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, both creating your own and those for others. Works independently overnight to provide customer service; including problem-solving, processing guests' requests, and passing along nightly information to the morning supervisor. Performs a variety of complex reports using multiple software systems. Applies knowledge of company products, services, and policies to guests. Provides general area and lodge information. Answers all calls from guests and employees, including texting app. and radio calls. Maintains nightly records of guest calls, room deliveries (guest request), and wake-up calls. Mandatory night auditor rotation weekly that requires processing financial transactions and performing revenue audits.