About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. We’re seeking a reliable and customer-focused team member to manage delayed and damaged luggage claims in Fairbanks, AK. This role involves processing claims, providing timely follow-up, coordinating with ship staff, vendors, and internal teams, and preparing luggage for shipment. Strong collaboration across divisions is essential to ensure efficient luggage operations and deliver a positive guest experience. Responsible for processing delayed and damaged luggage/property claims filed in Fairbanks, AK. Provide customer service to follow up on all claims filed and search for lost claims. Present claim procedures to guests as needed. Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property. Creates, maintains and prepares reports for local office as well as for both Holland America Line and Princess Cruises Corporate Departments. Prepares luggage for shipment. Responsible for communicating with ship staff and 3rd party vendors regarding the shipping of luggage. Assist in general luggage operations at various locations within Fairbanks. Assist guests and employees with general questions and inquiries.