About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Our Food and Beverage Supervisors play a vital role within the Food and Beverage Management team. In this position, you will oversee daily restaurant operations, ensuring exceptional service for our guests. Responsibilities include responding to guest inquiries, resolving challenges with professionalism and positivity, and consistently upholding HAP’s service excellence values. You will also supervise and motivate team members, fostering a supportive and high-performing environment aligned with company standards. Supervises food and beverage staff and the activities of the food and beverage operations and services. Monitors and tracks sales and recommends strategies to achieve sales and performance goals. Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations. Ensure all venues are always presentable and ready for service. Handle guest complaints according to provided guidelines. Provide coaching and guidance to seasonal FOH F&B team. Regular checks of cashier’s paperwork, deposits, tips and correct closeouts of the POS system. Hold pre-shift meetings with all FOH Team Members. Partners with F&B leadership team to uphold safety, service and company expectations. Maintain safe and healthy work environment by following company standards and sanitation guidelines. Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.