About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Provides customer service by listening and responding to guests’ needs and concerns. Applies knowledge of company products, optional tours, services, local information, policies, procedures and guidelines to assist guests. Implements and maintains procedures and policies within established company guidelines. Participates in guest service activities and programs. Performs a variety of moderately difficult customer service tasks. Applies knowledge of Company products, services, and policies to evaluate customer's needs, provide information, and resolve complaints. Design and conduct presentations for guests. Coordinate guest amenity requests, reservations, and special requests. Assist customers, employees, and management and responds to queries.