About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. As the Quality Assurance Housekeeping Assistant Manager, you are the guardian of excellence across our properties. With a sharp eye for detail and a passion for perfection, you ensure every room, hallway, and common space meets the highest standards of cleanliness, comfort, and safety. Supporting the iconic partnership between Holland America Line and Princess Cruises, you help deliver an unmatched Alaska experience—where adventure meets luxury. You lead by example, coach with care, and collaborate across teams to uphold the quality that keeps guests coming back. In this role, your impact is seen, felt, and remembered in every guest’s stay. Addresses outstanding quality issues with attendants. Completes room inspections when needed. Inspects VIP rooms before noon according to our Housekeeping VIP process. Inspects areas of public space as assigned and assists Public Areas with best practices. Assists with Audit preparation/performs safety inspections. Assists with seasonal deep cleaning. Assists with carpet/upholstery cleaning. Assists with disinfecting affected rooms. Assists with OXIVIR quality control inspections based on current sanitation level. Reports any maintenance issues in guest rooms/public/employee areas. Maintains open communication with management staff to ensure quality service is being provided and reports all challenges that may occur. Assists management team with training. Trains housekeeping staff for maximum productivity and standards of efficiency. Responsible for accepting supply deliveries and transporting them from warehouse to Housekeeping storages around property. Organizes/maintains all housekeeping storages. Delivers supplies from HK storages to Building Closets once per week. Prepares weekly inventories on supplies.