About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Be the go-to guide for unforgettable guest experiences. As a Guest Service Agent, you listen with care and respond with confidence—providing expert knowledge on company products, optional tours, local highlights, and policies. You help guests feel informed, supported, and excited for their journey, while upholding company standards and participating in programs that elevate our service to the next level. Performs a variety of moderately difficult customer service tasks. Applies knowledge of Company products, services, and policies to evaluate customer's needs, provide information, and resolve complaints. Design and conduct presentations for guests. Coordinate guest amenity requests, reservations, and special requests. Assist customers, employees, and management and responds to queries.