About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Be the behind-the-scenes hero of every guest’s journey. As a Luggage Handler, you help ensure that each suitcase packed with care arrives safely at its destination. Working as part of a dynamic team, you’ll collect, load, and deliver luggage daily—playing a key role in launching unforgettable Alaskan adventures with ease and reliability. Transfers luggage to and from guest rooms from loading areas and a variety of vehicles. Organize, sort, tallies, tag, and labels guest luggage daily. Heavy/Constant lifting is a core part of the job. Ensures safe storage and collects and distributes ticketing of guests' personal items and hand-carry luggage. Greet guests and provide escort or transportation to rooms and other locations as needed. Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner. Assists with misplaced and damaged luggage. Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns. Assist with guest service, front desk, and housekeeping duties during peak busy times and unexpected events, such as power outages. May respond to alarms and assist in the events of an emergency in accordance with company policies, procedures, and guidelines.