About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Help guests start their Alaskan adventure with ease and confidence. As Lead Luggage Handler, you guide a team in ensuring every carefully packed bag arrives safely at its destination. From collection to distribution, you play a vital role in delivering comfort and reliability—making sure guests’ belongings travel with them as they create unforgettable memories. Lead team ensuring all luggage is transferred to and from guest rooms from loading areas and a variety of vehicles. Organize, sort, tallies, tag, and labels guest luggage daily. Ensures safe storage and collects and distributes ticketing of guests' personal items and hand-carry luggage. Greet guests and provide escort or transportation to rooms and other locations as needed. Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner. Assist with misplaced and damaged luggage. Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns. Assist with guest service, front desk, and housekeeping duties during peak busy times and unexpected events, such as power outages. May respond to alarms and assist in the events of an emergency in accordance with company policies, procedures, and guidelines.