About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Every great journey begins with a well-packed bag—and you’re the hero who ensures it arrives safely! As the Luggage Handler Supervisor, you’ll guide a dedicated team in collecting, loading, and distributing guests’ belongings with care and precision. From the moment they arrive to the moment they settle into their Alaskan home-away-from-home, you make sure their luggage travels smoothly alongside them. This role is more than logistics—it’s about creating peace of mind and setting the tone for unforgettable adventures. If you’re organized, energetic, and ready to lead with purpose, this is your chance to be part of something truly memorable! Supervises and motivates the luggage team. Transfers luggage to and from guest rooms from loading areas and a variety of vehicles. Organize, sort, tallies, tag, and labels guest luggage daily. Ensures safe storage, collects and distributes ticketing of guests' personal items, and hand-carry luggage. Greet guests and provide escort or transportation to rooms and other locations as needed. Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner. Assists with misplaced and damaged luggage. Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns. Assist with guest service, front desk, and housekeeping duties during peak busy times and unexpected events, such as power outages. May respond to alarms and assist in the events of an emergency in accordance with company policies, procedures, and guidelines.