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Supervisor, Entertainer @ Holland America/Princess Alaska-Yukon Land Operations

Holland America Denali Lodge, AlaskaOnsiteFull-time
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About this role

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Oversees entire Music of Denali dinner show in the Gold Nugget Saloon. Accountable for scheduling and ensure cast members, floaters, bartenders are scheduled. Ensure part is show performance are cast with best intentions and rotating schedule for show characters. Will develop and enrich sanitation and safety protocols to align with state, local, and Company laws and regulations. Work closely with Food and Beverage management team. Work closely with show writer. Perform pre-season rehearsals. Work closely with all entertainers on the words, songs, music and timing of show. Train cast food and beverage service for dinner portion. Manage groups, reservations and seating process. Provide weekly, pay-and monthly reports as required. Oversee record keeping, control logs, auditing. Employee timecard management. Ensure company HESS and sanitation procedures are followed and held the highest standard. Including internal audits. Pre-shift and safety meetings with staff. Mentor and coach staff. Work independently with little or no supervision. Effectively and proactively communicate any safety, guest, or employee concerns with management Contributing to the overall success of the MOD Dinner Show at the Gold Nugget Saloon. Maintain high standards of cleanliness and sanitation in all work and storage spaces. Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.

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