About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. As the Housekeeping Assistant Manager, you help lay the foundation for an unforgettable guest experience. You lead a passionate and diverse team that brings warmth, comfort, and cleanliness to every corner of the property—ensuring each guest feels right at home. From inspecting guest rooms to upholding safety and sanitization standards, you’re hands-on in maintaining excellence. You also support and inspire your team daily, fostering a fun, collaborative environment where everyone thrives. If you’re driven by high standards and love making a difference behind the scenes, this is your moment to shine! Ensure all assigned rooms and/or areas are clean and sanitized by the end of the shift Communicate with supervisors and other team members for service or technical updates, requests, or concerns. Maintain organization for all housekeeping storage areas, ensuring they are clean of clutter and free from cross-contamination. Complete regular projects and deep cleaning Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to the supervisor, creating memorable moments for our guests. Encourage, support, and present informational topics in accordance with our HESS Safety Culture.