About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. We’re looking for a detail-oriented professional to manage guest activity data and ensure a smooth, welcoming experience. This role involves compiling and analyzing guest reports, coordinating with departments to maintain accurate information. It also includes preparing and reviewing guest welcome materials. Success depends on close collaboration with cross-functional teams to ensure information is timely, accurate, and aligned with guest needs. Oversees the compilation of data for all guest activity including the assembly of detailed activity reports needed to analyze guest activity. Communicates with other departments regarding detailed guest information and acts as a support liaison for Transportation Service Representatives in the field. Oversees the compiling of guest welcome materials and reviews them for accuracy in order to ensure an optimal guest experience.