About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Housekeeping Supervisors oversee our guests' home-away-from-home ensuring each space is clean, comfortable, and safe. You’ll assist in training, coaching, and guiding a large, diverse team while supporting safety standards and assisting guests as needed. Finish your day in the afternoon and get out to adventure in the magic of the Yukon. Training, coaching, rewarding, and disciplining all employees on aspects of the job. Prepare housekeeping paperwork and divide/assign rooms to room attendants evenly. Radio and phone communications with all hotel staff on any safety or service concerns. Daily inspection of guest rooms and employee housing for quality assurance. Update housekeeping logs throughout the resort and assuring the proper storage of chemicals and cleaning products. Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to a supervisor, creating memorable moments for our guests. Performs cleaning duties in cases of emergency or staff shortage Issues supplies and equipment to staff when needed. Establishes standards and procedures for the Housekeeping department. Advises Housekeeping Manager and Guest Services of guest rooms ready for service – consistent updates to the team throughout the day. Records data regarding work assignments, staff actions, and health and safety issues.