About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Our Lead Guest Service Agents are ultimate problem-solvers and a vital position for our operations. You will lead our guest service tour-desk operations while providing excellent service to our guests and employees. The Lead Guest Service Agent will apply knowledge of company products, optional tours, services, local information, policies, and procedures while supporting the overall goals of the company. Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines. Routinely coordinates passenger activities and services. Process daily sales and oversee accounting procedures as they relate to the guest service desk. Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations. Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas. Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines. Keep work areas organized, clean, and sanitized.