About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Supervisor position ensures that exceptional customer service is provided; including interacting with guests, answering guest inquiries, and effectively handling complaints while maintaining professionalism and a friendly positive attitude that supports HAP service excellence values. The Dining Room Supervisor oversees the daily front-of-house operations and actively participates in ongoing training. This position supervises and motivates team members in line with company standards. Live a summer of adventure and memories, both creating your own and for others. Supervises the dining room staff and activities. Assists management in providing restaurant guests with professional service, and excellent food quality. Help F&B Manager with duties such as ordering, inventory, and scheduling. Assists in the personnel development objectives of staff. Assists with the Company's meeting its financial goals. Handle guest complaints according to provided guidelines. Visit tables consistently for quality checks and Waithelp assistance. Assign opening and closing side work to staff. Responsible for daily cashier’s paperwork, deposits, tips, and correct closeouts of the POS system. Work closely with the BOH supervisor to provide a seamless guest experience. Hold pre-shift meetings with FOH staff. Maintain a safe and healthy work environment by following company standards and sanitation guidelines. Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.