About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Behind every unforgettable tour is a Tour Director — and behind every great Tour Director is a supportive, resourceful Supervisor. In this role, you’re the go-to problem solver, communicator, and motivator, ensuring our Tour Directors feel empowered and equipped every step of the way. No two days are the same as you provide real-time support, foster engagement, and keep operations running smoothly. With a passion for people and a knack for logistics, you help turn challenges into triumphs and trips into lifelong memories. Perform all administrative responsibilities within designated location. Oversee Tour Directors, maintaining a professional supervisor relationship with all company employees. Relay important tour information or deviations from staff to appropriate Guest Services Operations. Work in a team relationship with the other Escorted Tour Operations Supervisors and Escorted Tour Operations Manager to insure good communication and a smooth running operation. Responsible for preparing all documents needed for the Tour Directors to start a tour. Brief and debrief Tour Directors, providing and collecting all relevant tour documentation, ensuring that all paperwork is complete and accurate. Responsible for assisting Tour Directors with special guest requests or needs (luggage, flights, medical situations). Assist in evaluating the performance of the Tour Director throughout the season and at the end of the season meetings. Handle special assignments as required