About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. As a Tour Director, you’re more than a guide — you’re a storyteller, a connector, and the heartbeat of unforgettable journeys. You bring destinations to life by sharing rich knowledge, sparking curiosity, and creating moments that inspire awe and connection. With every itinerary you lead, you orchestrate seamless logistics and foster a spirit of camaraderie, ensuring each guest experiences the trip of a lifetime. At the core of your work is a belief that travel opens minds, builds bridges, and celebrates our shared humanity. Accompany and manage groups of escorted tour guests through each segment of their multi-day land tour. Professionally articulate directions and information to tour members in fluent English, providing location expedites, suggestions, and recommendations for each included location as outlined on itineraries. Work closely with driver guides, rail guides, and hotel staff to ensure seamless experiences through collaboration and regular communications. Proactively mitigate potential service disruptions and handle various challenges and emergencies related to tour members and tour conditions (weather, road delays, service dissatisfaction, guest injury/illness, etc.) Respond to emails, phone calls, and text messages from guests and internal colleagues in a timely manner. Provide daily structured hours of availability specific to guest inquiries. Review manifests, reports, special requests, and rooming assignments to compare with guests’ preferences. Accurately maintain, organize and complete all paperwork in a timely manner associated with a tour including tour reports, internal forms utilized while on tour, expense reports, etc. Represent the organization’s core values through a professional manner, appearance, attitude, and actions. Keep work areas organized, clean, and sanitized.