About this role
ROLE TITLE: Business Development Manager FUNCTION: Sales REGION: Asia Pacific REPORTING: Sales Director, ANZ LOCATION: Sydney or Melbourne Introducing Glory Global Leaders in Customer Experience Automation With a culture rooted in innovation, Glory’s people are transforming our customer’s businesses every day. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years. This reputation is built on our pioneering software and hardware combined with our dynamic people. Alongside our technology, it’s our people who drive our success. ROLE PURPOSE The Business Development Manager is responsible for developing strategic growth opportunities within enterprise-sized retailers and Fuel & Convenience operators across Australia. The role will identify, develop and close opportunities across the broader Glory portfolio, including our unified commerce platform, self-service and digital engagement solutions, cash and payment automation technologies and adjacent retail technology offerings. Working closely with customers, partners and internal specialists, the Business Development Manager will build relationships, understand customers' strategic priorities and develop technology roadmaps that deliver measurable business value, operational efficiency and enhanced customer experiences. MAIN RESPONSIBILITIES Strategic Planning Define and execute the sales strategy to develop a healthy, qualified pipeline and achieve budgeted targets under the guidance of the Sales Director ANZ. Identify and develop strategic opportunities across Enterprise Retail and Fuel & Convenience accounts through a structured territory and account planning process, focused on enterprise transformation initiatives, customer experience improvements, operational efficiency and technology modernisation. Business Development Proactively generate and qualify new opportunities and progress them through the sales funnel. Build and maintain relationships with key stakeholders across Operations, IT, Digital, Store Development, Finance and Customer Experience functions. Develop partner-led opportunities through engagement with POS providers, systems integrators, consulting organisations and complementary technology partners. Position and promote the broader Glory portfolio, including unified commerce, self-checkout, digital ordering, customer engagement, cash automation and retail operations solutions. Identify opportunities to cross-sell and expand relationships across Glory, Flooid and Acrelec offerings. Represent Glory at industry events, conferences and customer thought leadership forums. Manage and respond to miscellaneous enquiries received through website and other channels. Account Management Maintain accurate opportunity, account and pipeline management information within CRM systems. Proactively manage customer accounts, ensuring timely acknowledgement of customer orders, management of order quotations in consultation with the Sales Director ANZ and modifications to existing orders. Coordinate internal subject matter experts from Glory, Flooid and Acrelec to support complex sales opportunities to set up and deliver outstanding customer experience and commercial value. Act as the voice of the customer and the market, understanding their strategic priorities and providing feedback on industry trends and technology needs. Health & Safety Adherence to Health & Safety policies and procedures at all times. Ensure the prompt and accurate reporting of any workplace incidents and injuries. Ensure any hazards are promptly reported according to the hazard management process.