About this role
This is a 6 month Fixed Term Contract (Maternity Cover). The Senior Account Manager is at the the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination. They are responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients and internal teams, helping to manage timelines, clarify briefs, and resolve issues with a clear, calm, and collaborative approach. This role requires a confident communicator, someone who is organised, detail-oriented and capable of establishing a trusted relationships with stakeholders. The Senior Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience. Assist in the delivery of client campaigns and activities from planning to implementation in the retail space Serve as a primary daily contact for internal teams and clients. Manage and update project timelines, budgets, and documentation to maintain visibility and control. Escalate issues and assist in resolving delivery challenges. Coordinate with sourcing, creative, and production teams to ensure workstreams are aligned. Assist the Account Director in preparing presentations, reports, and reviews. Ensure compliance with brand, budget, and process standards in all activities. Identify opportunities for ongoing improvement in workflow, tools, and client engagement.