About this role
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
Join our team this Christmas and help deliver an exceptional experience for our customers during one of the busiest times of the year. This is a fixed-term seasonal contract ending on 26 December 2026, with the possibility of an extension subject to business needs. Please note: This role is focused on evening shifts, and successful candidates must be available to work evenings across Monday to Sunday, including weekends. Hours will vary in line with customer demand throughout the Christmas trading period, so flexibility is essential.
Purpose Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities The Key Accountabilities describe the activities you will do within your role: Customer
• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours • Always put the customer first and prioritise customer before task • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability • Involvement in Plan A activity to support store and local community initiatives Selling
• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels