About this role
Where the Chemistry Happens… Our dedicated Financial Analyst Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Financial Team acts as solution champions, delivering winning results and a premiere customer experience. At BASF, employees are provided with the tools needed to manage your career. Once established within the Finance Team, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement. As a Financial Analyst, you create chemistry by… Managing order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them. Executing Customer Non-Conformance process including investigation and reporting. Completing material availability inquiries and price discrepancy reporting. Managing import orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status. Providing consistent quality service and act as a liaison for customers and external service providers. Understanding and enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination. Supporting training, trouble shooting and offer solutions to customers including the eCommerce order stream. Effectively managing more complex projects and timelines for Customer Service including organizing clear key deliverables, establishing, and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation. Participate in orientation and training for new hires, secondary trainer for new hires and mentoring of peers. Your formula for success… Having a Bachelor’s degree with 2+ years customer service/supply chain experience OR 6+ years of customer service/supply chain experience in lieu of a degree. Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications. Ability to interact with the customer in a helpful and friendly manner and to understand customer needs. Ability to work well in a team environment. Ability to set priorities and manage time in a dynamic work environment. Excellent oral and written communication skills. Strong problem-solving skills. You@BASF At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters… Flexible Work Arrangements whenever possible Retirement Benefits Maternity/Paternity Leave, Infertility & Adoption reimbursement Mentoring & Development Programs Employee Discounts Pet insurance Matching Donations to your favorite cause Access to our BASF Wine Cellar What are you waiting for? Click Apply now to BELONG@BASF!! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. BASF is committed to pay transparency practices. The competitive Pay Range for this role is $xxx - $xxx. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.