About this role
Hong Kong-Shenzhen Innovation and Technology Park Limited (“HSITP”, a wholly owned subsidiary of the Hong Kong Science & Technology Parks Corporation, is engaged in the planning, building, management, operation and maintenance of the Hong Kong-Shenzhen Innovation & Technology Park at the Lok Ma Chau Loop (“the Loop”). With a site area of 87 hectares, the Loop will be a hub for vigorous technology R&D and collaboration among top-notch international R&D institutions, technology enterprises and talent. The Loop will provide necessary infrastructure, facilities and service support for the innovation and technology (I&T) community; with associated higher education, cultural and creative and other complementary facilities. Job Description: The incumbent will assist the Lead, Facilities Management to plan and to oversee the operations and maintenance of our cutting-edge Innovation and Technology Park. He/she will be responsible for ensuring the smooth functioning of the facilities by managing all aspects of compliance and safety, hygiene, well-equipped site operation and sustainability with a primary goal to create an optimal environment that fosters innovation and technology, collaboration, and productivity for our campus community. Responsibilities: Lead the procurement process for facilities management soft services providers/contractors selection Lead team to manage the delivery of soft services such as security, cleaning, pest control, waste management, landscaping, reception, mailroom services, and security services etc. Oversee shuttle bus operation and other event activities arrangement Ensure compliance with regulatory requirements, building codes, safety regulations, and environmental standards, especially for Laboratory management and customer satisfaction Manage tenant fit-out process and related supporting services, ensuring compliance with regulations and ordinances Continuously review operations, service standards, and manpower deployment, including work methods, performance benchmarking, and manpower re-engineering for the outsourcing service providers to achieve cost-effectiveness and customer satisfaction Develop Site Operation Procedures, service level agreements, and performance assessment criteria for supporting services, including emergency procedures and design follow-up programs, to ensure efficient service delivery Execute regular customer satisfaction surveys, analyzing results, and implementing action plans based on feedback is a plus Promote and implement sustainable practices throughout the campus, including energy conservation, waste management, and green initiatives Collect market / necessary information from various channels to keep abreast of market standards Requirements: Degree in any discipline, preferably from Property Management, Facilities Management or related field Qualified certification in facility management (e.g., CFM, PMP Tier 1) Proven experience 8 years in facilities management, in which at least 5 years at managerial level, preferably in a technology-driven or innovation-oriented environment Knowledge of budgeting and financial management principles A good team player and able to work under pressure Strong leadership and interpersonal skills, with the ability to collaborate and communicate effectively with stakeholders at all levels Effective communication skills to address inquiries, resolve issues, and build positive relationships with customers in a proactive approach to identify and implement measures to exceed customer expectations. Proficiency in using facility management software and tools, PC applications Good communication skills with proficiency in both spoken and written Chinese and English Understanding of laboratory accreditation standards and quality assurance processes is a plus Candidate with less experience will be considered as Assistant Manager, Facilities Management Work Location: Lok Ma Chau Office (Shuttle bus service & MTR concession scheme is available) Company Benefits: Competitive annual leave entitlement MPF Top-up benefit Medical benefits from Day-1 with extended coverage to dependent(s) Dental & Life insurance Training sponsorship Professional membership fee reimbursement Personal data provided will be treated in strict confidence and used for recruitment purpose only. All personal data collected will be used strictly in accordance with employer’s personal data policies, you can access the Personal Information Collection Statement at https://www.hsitp.org/en/career/page/1 Applicants not invited for interview within four weeks after application deadline may consider their applications unsuccessful. Personal data of unsuccessful applicants will be retained for a maximum of two years.