About this role
Field Service Technician Field Service Technician Role Purpose Provide Level 2 technical support and field service to ensure the reliability, availability, and effective operation of SICPA solutions. The role is responsible for troubleshooting, maintenance, installations, system monitoring, calibrations, and on-site technical support while acting as a key link between local operations and advanced support teams. Key Responsibilities Technical Support & Maintenance Provide Level 2 support for hardware, software, and operational issues. Diagnose and resolve incidents within agreed service levels. Perform preventive and corrective maintenance activities. Install, configure, maintain, and optimize systems and applications. Conduct system monitoring, troubleshooting, and periodic calibrations. Maintain technical documentation and support repair center activities. Operations & Service Delivery Coordinate service activities with field technicians and support teams. Act as liaison between Level 2 and Level 3 support teams. Participate in deployments, upgrades, testing, and system validation. Escalate critical issues and support incident resolution processes. Monitor service performance and contribute to operational improvement initiatives. Support on-call activities and emergency interventions when required. Customer & Team Support Provide on-site technical support to customers and operational teams. Share technical knowledge and support capability development within local teams. Contribute to continuous improvement, reliability, and service excellence initiatives. Profile Education Technical Degree in Electronics, Electrical, Mechanical, Industrial, Telecommunications, Information Technology, or a related field. Experience Minimum 5 years of experience in field service, technical maintenance, troubleshooting, automation, industrial equipment, or operational support environments. Experience supporting equipment, systems, and customer operations. Customer-facing support experience is an advantage. Technical Skills Strong troubleshooting and diagnostic capabilities. Experience with Microsoft Windows environments and Microsoft Office. Ability to analyze mechanical, electrical, software, and application-related issues. Knowledge of system monitoring, maintenance processes, and technical documentation. Desirable Knowledge Computer networks and connectivity troubleshooting. IT support tools such as FTP, SSH, Putty, SVN, and remote access solutions. PLC configuration and basic programming. Experience in beverage, tobacco, fuel, manufacturing, industrial, or laboratory environments. Field Service Technician Role Purpose Provide Level 2 technical support and field service to ensure the reliability, availability, and effective operation of SICPA solutions. The role is responsible for troubleshooting, maintenance, installations, system monitoring, calibrations, and on-site technical support while acting as a key link between local operations and advanced support teams. Key Responsibilities Technical Support & Maintenance Provide Level 2 support for hardware, software, and operational issues. Diagnose and resolve incidents within agreed service levels. Perform preventive and corrective maintenance activities. Install, configure, maintain, and optimize systems and applications. Conduct system monitoring, troubleshooting, and periodic calibrations. Maintain technical documentation and support repair center activities. Operations & Service Delivery Coordinate service activities with field technicians and support teams. Act as liaison between Level 2 and Level 3 support teams. Participate in deployments, upgrades, testing, and system validation. Escalate critical issues and support incident resolution processes. Monitor service performance and contribute to operational improvement initiatives. Support on-call activities and emergency interventions when required. Customer & Team Support Provide on-site technical support to customers and operational teams. Share technical knowledge and support capability development within local teams. Contribute to continuous improvement, reliability, and service excellence initiatives. Profile Education Technical Degree in Electronics, Electrical, Mechanical, Industrial, Telecommunications, Information Technology, or a related field. Experience Minimum 5 years of experience in field service, technical maintenance, troubleshooting, automation, industrial equipment, or operational support environments. Experience supporting equipment, systems, and customer operations. Customer-facing support experience is an advantage. Technical Skills Strong troubleshooting and diagnostic capabilities. Experience with Microsoft Windows environments and Microsoft Office. Ability to analyze mechanical, electrical, software, and application-related issues. Knowledge of system monitoring, maintenance processes, and technical documentation. Desirable Knowledge Computer networks and connectivity troubleshooting. IT support tools such as FTP, SSH, Putty, SVN, and remote access solutions. PLC configuration and basic programming. Experience in beverage, tobacco, fuel, manufacturing, industrial, or laboratory environments.