About this role
Job Summary The Food and Beverage Supervisor is responsible for overseeing daily food and beverage operations to ensure excellent customer service, efficient staff performance, and compliance with quality, hygiene, and safety standards. The role will coordinate all F&B service operations, including managing outsourced food deliveries, ensuring proper preparation and presentation, and will ensure timely and exceptional in-room dining experiences while supporting overall guest satisfaction. Job Responsibilities 1 Operations & Service Delivery Supervise food preparation, heating, plating, and presentation Support lobby and in-room dining service during peak periods Quality, Safety & Hygiene Ensure food safety, hygiene, and service standards are strictly followed Monitor quality and presentation of all food served Staff Supervision & Training Train and guide lobby attendants on F&B service procedures Prepare daily service schedules and assign tasks Inventory & Supplier Coordination Manage inventory of F&B supplies and equipment Coordinate with external food suppliers and monitor deliveries Guest Relations Handle guest complaints and resolve service issues promptly Administration & Records Maintain accurate records of orders and supplier invoices Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills Strong understanding of in-room dining workflows and outsourced food service management. Skilled in monitoring stock levels and minimizing wastage. Ability to handle guest requests and complaints professionally and clear and professional interaction with guests and team members. Efficient in prioritizing tasks during peak service hours and quick resolution of operational challenges and guest issues. ERP knowledge preferably SAP functional skills are a requirement to be successful in this role. Job Experience Minimum 3 years working experience 2 years relevant working experience 1 year GCC experience is a plus Competencies Agility AI Fluency Food and Beverage Quality Management L2 Food Safety and Sanitation L2 Guest Relations L2 Leadership_321977503 Product and Service Knowledge L2 Quality_321977507 Quality and Safety L2 Resilience Education Bachelor's Degree in Hotel and Restaurant Management or any related field