About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview We are seeking an experienced MQ Engineer to join our new Moulding facility & team in Swindon, UK. This role is responsible for supporting quality assurance across the product development lifecycle, with a focus on ensuring compliance with customer & internal requirements. The successful candidate will lead RC investigations & implement CAPA in response to customer complaints & field returns. They will also support supplier quality activities, including the evaluation & resolution of non-conformances from both internal & external sources. The candidate should have experience of manufacturing processes such as injection moulding, tooling, assembly & process validation, with the ability to analyse data, identify trends & drive sustainable improvements. The role requires close collaboration with engineering, manufacturing, & supply chain teams, as well as direct communication with customers to ensure timely & effective resolution of quality issues. Your new role: Champion the integration of Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives across operational and quality processes. • Act as the lead contact for Notices of Escape (NOE), escalated customer issues, high-impact quality concerns, and customer improvement programmes. • Evaluate, implement, and ensure compliance with customer-specific quality requirements. • Monitor customer quality performance, driving improvements in complaint reduction, response times, and 8D effectiveness. • Communicate customer expectations across functions and sites, ensuring alignment and compliance. • Deliver quality training, guidance, and support to promote awareness and adherence to customer requirements. • Lead customer negotiations relating to quality deviations and concessions, ensuring appropriate approvals and documentation. • Manage customer complaints through a structured, collaborative, cross-functional approach. • Drive effective 8D investigations, including root cause analysis, corrective actions, preventive actions, and validation of effectiveness. • Ensure timely completion and submission of customer complaint responses and 8D reports. • Develop, implement, and maintain quality procedures, standards, and standard operating procedures (SOPs). • Establish and embed best-practice quality systems and controls to support operational excellence and customer satisfaction. • Partner with Engineering and Operations teams to improve process capability, reduce variation, minimise scrap, and enhance manufacturing performance. • Support customer, certification body, and internal audit activities. • Ensure timely closure of audit findings, non-conformances, and continuous improvement actions. • Coordinate First Article Inspection (FAI) and capability study activities, including preparation of final reports. • Provide quality support throughout New Product Introduction (NPI) activities, from implementation through to product approval. • Lead or support change management activities, ensuring compliance with quality and business requirements. • Promote a zero-defect culture through the application of Lean methodologies, PFMEA, Poka-Yoke, APQP, Measurement System Analysis, and Statistical Process Control (SPC). • Identify and drive continuous improvement opportunities through cross-functional collaboration. • Champion TE Operating Advantage (TEOA) principles and continuous improvement initiatives. • Monitor, analyse, and report quality KPIs to support business and customer objectives. • Develop and deliver mandatory and site-specific quality training programmes. • Collaborate with Incoming Quality Engineers (IQE) and Supplier Development Engineers (SDE) to address supplier quality issues. • Coordinate the inspection, containment, and resolution of non-conforming supplied materials and components. • Undertake any other reasonable duties required to support business objectives. Your ideal background: Degree, HNC, or equivalent qualification in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Quality Assurance, or a related discipline, or equivalent experience within a manufacturing environment. • Experience in a Quality, Engineering, or Manufacturing role within aerospace, automotive, defence, military, or other regulated manufacturing sectors. • Strong understanding of plastics processing, injection moulding, tooling, assembly, or similar high-volume manufacturing environments. • Knowledge of moulding defect mechanisms, process optimisation, process validation, and manufacturing quality controls. • Technically minded with a practical, hands-on approach to problem solving and process improvement. • Ability to interpret and work from technical drawings, specifications, and engineering documentation. • Working knowledge of SAP or other ERP systems is desirable. • Experience applying quality tools and methodologies, including Histograms, Pareto Analysis, Measurement System Analysis (MSA), PFMEA, and Control Plans. • Strong problem-solving skills with experience using 8D methodology, 5 Why analysis, Is/Is Not analysis, and Ishikawa (Fishbone) techniques. • Working knowledge of ISO 9001, AS9100, and/or IATF 16949 quality management systems. • Experience conducting process, product, and quality system audits, and driving compliance activities. • Familiarity with product and process validation activities, including FAI, PPAP, and APQP. • Ability to influence, engage, and collaborate effectively with cross-functional teams and stakeholders. • Strong relationship-building skills with experience working across different functions, sites, and cultural environments. • Highly organised and self-motivated, with the ability to manage multiple priorities and adapt to changing business needs. • Results-driven with a proactive approach to delivering improvements and meeting deadlines. • Excellent verbal and written communication skills. • Strong analytical skills with the ability to interpret data and identify improvement opportunities. • Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook. • Committed to continuous improvement, customer satisfaction, and operational excellence Competencies