About this role
At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 85,000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems. More than a job: a mission We're looking for a strategic and technically skilled leader to manage the long-term sustaining and service evolution of Train Control & Information Systems (TC&IS) solutions and products. Working with solution, product and services teams, you'll help ensure product continuity, develop innovative service offerings for on-board electronic solutions and support reliable mobility throughout the product lifecycle. Your role, your impact Define and drive the product sustaining strategy for TC&IS product lines, ensuring sustaining requirements are established with the relevant rolling stock product lines. Support the development and regular update of Product Obsolescence Management Plans, covering both product roadmaps and sustaining activities. Ensure technology refresh and technology update requirements are incorporated into Product Obsolescence Management Plans. Ensure tender and project sustaining requirements are identified and taken into account. Review and validate Product Obsolescence Management Plans for TC&IS products. Maintain the installed-base view for TC&IS products, including customer updates and forecast service life. Work with Parts & Component Repair and Overhaul teams to propose sustaining and R&D budgets for products in the operations and maintenance phase. Develop and validate business cases for technology refreshes and product upgrades. Validate lifecycle-status change notifications and ensure lifecycle information is maintained in the relevant information systems. Lead periodic product-sustaining reviews with product development and support centres. Manage performance indicators for sustaining activities, including customer satisfaction, profitability and plan delivery. Build strong links across product lines, regional teams, procurement, development centres, services teams and external partners. Promote the Alstom Code of Ethics and uphold the highest standards of ethical conduct. You'll work with committed, international teams solving complex challenges that shape the future of mobility. As a Train Control & Information Systems Services Manager, you'll ensure that innovation and product support endure long after trains begin their journeys. What you bring An engineering degree or equivalent technical qualification. Fluent English, written and spoken. Knowledge of rail vehicles, sub-systems, rolling stock lifecycles and services. Knowledge of rolling stock products and system architectures. Experience with lifecycle management, obsolescence control, technology refresh and technology updates. Understanding of electronic-system design and industrialisation, preferably in rail or a comparable industry. A strong technical background; five years of experience in a technical role in rail or a similar industry is an advantage. Working knowledge of internal processes, costing, finance and tenders; familiarity with Design to Cost methodologies and tools is an advantage. The ability to influence teams and stakeholders without direct hierarchical authority and to work effectively in a matrix organisation. Sound judgement and decision-making, supported by the ability to gather, assess and share relevant information. A logical, organised and self-motivated approach, with commitment to quality, cost and delivery objectives. Strong communication skills with senior internal and external stakeholders in an international environment. An international mindset and readiness to work across regions, customers, partners and suppliers. Expertise in obsolescence management, TCMS or traction is highly valued. French, German, Italian or Spanish is an advantage. A continuous-improvement mindset and the ability to innovate effectively. How success is measured Delivery of a clear and effective product-sustaining strategy across the TC&IS portfolio. Quality and completeness of obsolescence plans, lifecycle data, installed-base information and technology-refresh business cases. Achievement of sustaining performance commitments related to quality, cost, delivery, profitability and plan execution. Sustained customer satisfaction through reliable product support and service excellence. Alstom, a great place to grow Help strengthen the long-term reliability of advanced digital and control systems for trains. Collaborate with product, engineering, procurement, regional and services teams in a global environment. Grow in an international organisation where continuous improvement and innovation translate into real-world mobility impact. Here, progress isn't always easy - the scale is massive and the tasks are complex - but the impact is real. Because when the system runs, the train moves and the city connects, that feeling stays with you. And the legacy lasts.