About this role
The Sizewell C Jobs Service supports local people into exciting, long-term careers across our Project.#SZCJobs Systems Administrator (Sizewell C) Wilson James Sizewell C Job Responsibilities • Provide day-to-day administration and first-line user support across Fulcrum, Blue Yonder WMS, Control Tower and other approved LLP systems. • Create, amend and remove user accounts, roles and permissions through approved access-control processes. • Administer operational configuration, workflows, reference data and master-data changes within delegated authority. • Monitor system availability, interfaces, queues, exceptions and scheduled processing, and escalate failures promptly. • Triage incidents and user issues, coordinate investigation and escalate defects to the Systems Lead, supplier or relevant technical team. • Investigate data-quality issues, including missing, duplicate or inconsistent records, and coordinate correction with operational and functional owners. • Support system testing, regression checks, User Acceptance Testing, release activity and operational-readiness evidence. • Support user onboarding, guidance, refresher training and adoption of approved digital processes across Wilson James and LLP partner organisations. • Maintain accurate access, support, configuration, incident, defect, test and change records, including clear audit trails. • Produce routine reports on service performance, incidents, access, data quality, defects and outstanding actions, highlighting recurring trends. • Apply information-security, data-protection and segregation-of-duty requirements and support business continuity, recovery testing and controlled manual workarounds when systems are unavailable. Other duties and responsibilities • Work in accordance with: o Wilson James policies, site procedures and training provided o Wilson James core values: We are fair and honest in all our activities; We treat each other with dignity and respect; We are responsible for all our actions and accountable for their consequences; We have an environment that enables and supports effective communication; We will continuously develop safe systems of work to ensure no one is placed at risk in our workplaces. o Customer policies • Carry out any other reasonable request as required by your Line Manager or the Customer Qualifications Essential • Strong IT skills and practical experience administering or supporting a business system. • Excellent written and verbal communication, user-support and problem-solving skills. • CITB HS&E Operatives or project-accepted equivalent before the start date. • Ability to satisfy all Sizewell C security, vetting and site access requirements. • Relevant systems, IT, data or application-support qualification, or demonstrable equivalent experience. Desirable • A recognised IT service-management, application-support or data qualification. • Experience supporting logistics systems in a regulated, construction, infrastructure or major-project environment. o A working knowledge of: o Warehouse Management Systems and inventory-control processes, including Blue Yonder or comparable platforms o Delivery Management Systems, booking and movement workflows, including Fulcrum or comparable platforms o Control Tower reporting, operational analytics, master data and system interfaces o ITIL principles, access management, change control and information security Experience • Experience administering or supporting business, logistics, warehouse, transport or delivery-management systems. • Good understanding of user access, permissions, workflow configuration, operational reference data and master-data controls. • Structured approach to first-line support, incident triage, problem investigation, escalation and action tracking. • Strong data accuracy, record-keeping and attention to detail, with the ability to identify and resolve data-quality issues. • Ability to follow controlled change, release, testing, information-security and data-protection processes. • Confident user support and communication skills with both technical and non-technical colleagues. • Working knowledge of reporting, data extraction and Microsoft Office tools, particularly Excel, Teams and SharePoint. • Ability to manage multiple requests while protecting service priorities, operational controls and agreed escalation routes. • Experience supporting interfaces between systems, system testing or operational mobilisation is desirable. • Understanding of warehouse, material-control, delivery-booking or transport processes is advantageous. For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.