About this role
Your area of work: Power the backbone of European capital markets. Within CSD Transformation (CSS IT), you will ensure the ultra-high availability, resilience, and real-time performance of our mission-critical post-trade settlement engines. In this high-stakes, cloud-native ecosystem, millions of securities transactions settle seamlessly every day. As a Production Support Engineer, you bridge software engineering, platform operations, and business reality—tackling complex distributed systems, orchestrating zero-downtime releases, and driving automation to eliminate operational friction in a 24/5 model (with compensated on-call rotation). Your responsibilities: Act as first-responder for service disruptions across microservices, Kafka event streams, OpenShift/Kubernetes clusters, and SQL databases. Perform in-depth triage and post-mortem analysis to turn recurring incidents into automation scripts, bug fixes, or platform backlog items. Support CI/CD deployment pipelines, Canary and Blue-Green rollouts, operational sanity checks, and emergency rollback procedures. Proactively monitor market checkpoints, ISO 20022/SWIFT messaging queues, batch jobs, and reconciliation latency before business cut-offs. Implement proactive health monitors, custom dashboards, and automated alerting to catch anomalies before clients are impacted. Actively steer disaster recovery simulations and business continuity testing across high-availability architectures. Your profile: 2–5 years of hands-on experience in production support, SRE, DevOps, or distributed software engineering within high-throughput enterprise environments. Practical knowledge of backend architectures (e.g. Java/Spring, C++, or modern microservices) and message-driven systems (Apache Kafka). Solid background in container platforms (OpenShift / Kubernetes), CI/CD pipelines, and relational databases (SQL). Proven diagnostic instincts with the ability to methodically trace failures across distributed components, APIs, and network layers. Proactive automation mindset with a strong drive to eliminate toil and optimize operational runbooks. Strong communication skills in English (spoken and written) with the ability to translate technical root causes into clear business context. Pragmatic, reliable team player comfortable collaborating across cross-functional international teams (Frankfurt, Prague, Luxembourg).