About this role
We are seeking a motivated and detail-oriented Customer Service Representative/Warehouse Associate to join our team. This hybrid role supports both front-office customer interactions and back-of-house warehouse operations. The ideal candidate will provide exceptional customer service, maintain accurate order processing, and assist with daily warehouse tasks to ensure efficient and timely operations. RESPONSIBILITIES AND DUTIES: Customer Service · Greet and assist customers in person, by phone, and via email with a positive and professional attitude. · Process customer orders, returns, and inquiries accurately and efficiently. · Provide product information, pricing details, and order status updates. · Collaborate with internal teams to resolve customer issues and ensure satisfaction. · Maintain customer records and documentation in company systems. Warehouse Operations · Assist with receiving, inspecting, and storing incoming materials and products. · Pick, pack, and prepare orders for shipment according to company standards. · Operate warehouse equipment such as forklifts or pallet jacks (training provided if needed). · Conduct inventory counts and maintain accurate stock records. Ensure a clean, safe, and organized warehouse environment.