About this role
About the Role
We are seeking a dynamic and results-driven OTA Operations Specialist to manage day-to-day operations while proactively optimizing core operational processes for South East Asia markets. In this role, you will own key workflows, identify operational bottlenecks, serve as a strategic liaison between business and technology teams, and leverage modern AI and automation tools to drive team efficiency and operational excellence.
Key Responsibilities
Operations Execution
• Manage end-to-end day-to-day OTA operations, including booking management, invoicing, and cross-functional communications with customers and suppliers.
• Continuously review existing workflows to identify inefficiencies, risks, and performance bottlenecks.
• Independently author clear, scalable, and high-quality Standard Operating Procedures (SOPs) to establish and elevate operational standards across teams.
Supplier & Cross-Functional Collaboration
• Streamline and optimize supplier ticketing, reconciliation, and integration workflows.
• Leverage data insights and modern tools to enhance collaboration, minimize manual error rates, and build scalable operating models.
Problem Solving & Requirements Gathering
• Serve as the primary operational liaison between business stakeholder units and tech development teams.
• Proactively identify system pain points, feature gaps, and daily workflow hurdles.
• Translate complex business requirements into actionable technical specifications, driving automation initiatives through to complete deployment.
AI & Automation Integration
• Evaluate and integrate tailored AI solutions for content generation, image creation, data analysis, and workflow automation.
• Apply modern AI tools to optimize product listing enhancements, customer support response mechanisms, data processing, and automated reporting.
• Champion a continuous improvement culture, driving ongoing productivity gains for both individual and team workflows.
Requirements
Education & Experience
• Education: Bachelor's degree or above in Tourism & Hospitality Management, Business Management, Business Analytical or a related field (preferred).
• Industry Experience:
• Prior hands-on operations experience at a leading Online Travel Agency (OTA), e-commerce, or tech company.
• Fresher are welcome to apply
• Data Analysis: Data-driven mindset with a strong capability to detect business risks through data anomaly detection and formulate effective solutions.
Technical & AI Proficiency
• AI Tools Utilization: Proven experience utilizing advanced AI models and platforms (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot) for content creation, image generation, and data analysis.
• Efficiency Optimization: Demonstrated ability to design, implement, and iteratively refine AI-driven efficiency initiatives.
Core Competencies & Personal Traits
• Problem Solving & Analytical Thinking: Exceptional critical thinking and analytical problem-solving abilities, with a creative approach to operational challenges and the ability to independently drive process improvements end-to-end.
• Collaboration & Proactivity: Self-motivated and proactive approach with strong cross-functional collaboration skills.
• Resilience & Adaptability: Resilient and adaptable—not afraid of taking on challenges or making mistakes, with a strong commitment to learning and growing from past experiences.
• Communication: High professional fluency in written and spoken English, Chinese is a plus
Nice to Have
• Hands-on experience with system migrations or comprehensive process redesign projects.
• Proven track record implementing automation tools (e.g., UiPath, Power Automate, Zapier, n8n, AI agents) to significantly boost organizational productivity.
• Growth mindset with strong curiosity and rapid adaptability to evolving business priorities.
• Prior operational experience within travel-tech, e-commerce, or leading OTA environments.