About this role
to make more informed decisions about their health. We break down barriers, myths, and taboos. Our workplace is agile, diverse, and full of opportunities for growth.
About the role
We’re looking for a Freelance Community Moderator for a project-based engagement to help us scale and establish our new Clue Community feature, keeping it safe, kind and true to what it’s for.
Clue Community is an anonymous, in-app space where people can connect with others who understand and support them. It's peer support: members do most of the talking, answering and reassuring. The job is to make that possible and keep it safe. Some days that means stepping in. Most days it means knowing when to stay out.
The community covers some of the most emotionally loaded health experiences there are, including years long struggles before getting diagnosed, loss and fertility treatment. You'll read hard posts, make careful calls and write replies that sound like a real person, not a brand.
Project scope
Moderation and safety
• Check the community and review flagged posts and comments, and act in line with the and guidelines.
• Decide when to stay out, comment, move a post to the right group, remove content or ban a member, and always give members a clear reason.
• Protect anonymity: remove anything that could identify a member or someone else, and escalate possible GDPR issues.
• Keep clinical advice and unverified health claims out of the community, including in members' replies.
• Follow the crisis protocol when a member may be at risk: leave the post up, escalate straight away and post the approved reply once.
• Escalate unclear cases, appeals and threats
• Log every removal, ban and monitoring decision in the shared moderation sheet.
Member replies
• Understand and follow the community guidelines when moderating the forum.
• Write replies in Clue's voice when a moderator comment is the right call.
• Point any questions to Customer Support or other teams when needed
• Pass feedback to the Product team and Science team.
• Sharing the collected learnings and observations for further development of the feature.
What you bring
• Some experience moderating or supporting an online community, forum or social channel. Volunteer experience counts.
• Excellent written English. You can say something kind and clear in three short sentences.
• Additional languages are a plus, especially Spanish and/or Portuguese.
• Calm, steady judgement on sensitive topics. You can read a hard post, act on it and step back.
• Discretion and a strong sense of privacy. You understand why anonymity matters in a reproductive health space.
• Comfort following a guide closely, and the confidence to flag when a case doesn't fit it.
• Curiosity about AI tools and how they can support careful, human work.
• Organised and reliable. You log decisions, keep to a daily rhythm and follow through.
Nice to have
• Interest in reproductive health or women's health.
• Basic knowledge of GDPR or the EU Digital Services Act.
• Mental health first aid or crisis-awareness training. If you don't have it yet, we'll support you to get it.
• Experience with Slack, Google Sheets or community platforms.
Good to know
• Location: Remote
• Contract: Freelance, up to 20 hours per week
• Reporting to: Director of Customer Success and Operations
• Support: this role involves reading distressing content. You'll get crisis-protocol onboarding, a clear escalation path and regular check-ins with your manager.
Note
We encourage applications even if you do not meet every requirement. We are looking for potential and impact, not perfection.
*Applicant Privacy Notice: read here