About this role
IT Systems Specialist
Are You a Technology Hero?
Are you a continuous learner who enjoys discovering new ideas, innovations, and efficiencies? Do you love sharing your knowledge, simplifying complex technology, and helping people feel confident they've come to the right place for support?
If so, we'd love to meet you.
Business System Solutions (BSS) is a full-service IT solutions provider built on strong, honest relationships with our customers, partners, vendors, and team members. We provide managed technology, data protection, and cybersecurity services that help businesses grow, manage risk, protect their information, and focus on serving their own clients.
Why Join BSS?
• Stable, long-term career opportunity
• Supportive team environment
• Exposure to a wide range of technologies
• Training and professional growth opportunities
• Competitive compensation and benefits
• Meaningful work helping people and strengthening businesses
About the Role
BSS is seeking an IT Systems Specialist who is hungry, humble, and smart. Our team is passionate about bringing people and technology together, and we're looking for someone who enjoys building strong client relationships, helping new clients feel at ease, and creating exceptional experiences every day.
In this role, you will:
• Answer client calls, gather relevant details, and triage tickets by priority and severity.
• Diagnose and resolve technical issues promptly to minimize client downtime.
• Escalate unresolved issues to higher-level support or specialized teams after 30-60 minutes.
• Communicate effectively by phone and in writing, including email and ticket updates.
• Utilize Microsoft 365 applications, Windows operating systems, and basic PC troubleshooting skills.
• Provide support for email and Outlook troubleshooting and configuration.
• Travel to client locations within the area to provide face-to-face support.
• Own tickets through resolution or escalation while keeping clients informed of progress and status.
• Perform light-to-moderate physical tasks while on-site at client locations.
Physical Requirements
This position may require:
• Moving and setting up computer equipment
• Cabling and wiring
• Racking and mounting equipment
• Basic troubleshooting of physical hardware
Qualifications
• High school diploma or equivalent; technical certifications are a plus.
• Prior experience in a technical support role preferred.
• Experience with the ConnectWise suite or other ticketing systems is a plus.
• Strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.
If you're a tech hero who enjoys helping people solve problems and wants to be part of a supportive, growth-focused team, we'd love to hear from you.
Apply today. We can't wait to meet you!
BSS participates in E-Verify. $42,000 +/ per year