About this role
Job summary We are looking for an experienced, organised, and proactive Medical Secretary to provide comprehensive secretarial and administrative support to clinicians working across our Early Intervention in Psychosis (EIP) Team and Mental Health & Wellness Team.
This is a challenging and rewarding role supporting busy community mental health services that are committed to delivering high-quality, person-centred care. The successful candidate will play a vital role in ensuring the smooth and efficient operation of the services by providing high-level administrative and secretarial support to psychiatrists, team leaders, and multidisciplinary colleagues.
Main duties of the job Provide an efficient and confidential medical secretarial service to clinicians across the EIP and Mental Health & Wellness Teams. Audio and copy type clinical correspondence, reports, assessments, and other documentation within agreed timescales. Manage clinicians' diaries, appointments, meetings, and clinic schedules. Receive and process referrals, ensuring accurate recording on electronic patient record systems. Act as a point of contact for service users, carers, GPs, partner agencies, and other healthcare professionals. Prepare and distribute correspondence, agendas, minutes, and reports as required. Maintain accurate and up-to-date patient records in accordance with Trust policies and information governance requirements. Support the coordination of multidisciplinary meetings and ensure relevant documentation is available. Monitor and prioritise incoming communications, taking appropriate action where necessary. Ensure all work is undertaken in line with confidentiality, data protection, and NHS standards. Provide administrative support to the wider teams and cover for colleagues during periods of leave and absence.
About us
NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex.
We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.
Job description Job responsibilities
Person Specification Essential Criteria
Significant secretarial or administrative experience in a busy office environment. Excellent keyboard and typing skills with a high degree of accuracy. Experience of managing diaries and arranging meetings. Strong organisational skills with the ability to prioritise competing demands. Excellent verbal and written communication skills. Proficiency in Microsoft Office applications, including Outlook, Word, Teams, and Excel. Ability to work independently using initiative while remaining an effective team member. Understanding of the importance of confidentiality and information governance. Desirable Criteria
Previous experience as a Medical Secretary within the NHS or healthcare setting. Knowledge of mental health services and multidisciplinary team working. Experience using electronic patient record systems such as RiO, SystmOne, or equivalent. Audio typing qualification or experience. What We Offer The opportunity to work within supportive and innovative mental health services. Access to training, development, and career progression opportunities. NHS Pension Scheme and staff benefits. Flexible working opportunities where service needs allow. A rewarding role supporting individuals experiencing mental health difficulties and those recovering from first episode psychosis. Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes, Essex.
Probationary Period This post will be subject to a probationary period.
High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15%of the basic salary (minimum payment of £4,870 and a maximum payment of £6,137 - per annum, pro rata for part time)
Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.
Use of AI
We value applications that genuinely reflect each candidate’s own skills, experience and motivations. We therefore strongly discourage the use of AI-generated content in applications.
Applications should be written in your own words and accurately represent your knowledge, skills and experience.
We reserve the right to reject an application where we reasonably believe AI has been used to generate or materially contribute to its content.
For further information or an informal conversation about this role please contact:
NAME: Eiren Ridley
POSITION: Senior Admin
EMAIL ADDRESS: [email protected]
Person Specification
Qualifications Essential
Relevant qualification required.
Experience Essential
Significant secretarial or administrative experience in a busy office environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NELFT North East London Foundation Trust
Address Church Road Health Centre
Harold Wood
Essex
RM3 0SH
United Kingdom
Employer's website https://www.nelft.nhs.uk/ (Opens in a new tab)