About this role
Job summary
Western Road Surgery is looking for a part time receptionist to join our friendly administration team. The hours are open for discussion with a Monday being a priority. Western Road Surgery has a supportive and welcoming environment, supported by a manager and a GP partner sitting in reception giving the support and advice needed to run the surgery smoothly
Main duties of the job
You will work with a team of 5 or 6 receptionists each day to manage the front of house for a busy GP surgery, including but not limited to: booking appointments, sharing test results, arranging prescriptions, processing hospital letters and other documentation, general tidying of reception areas and supporting the clinical teams
About us
Western Road Surgery is a busy and growing teaching practice in Billericay, Essex.
Our team is made up of 6 Partners, Nurses, Pharmacists, a GP Assistant, Care-Co Ordinators, Practice Manager, Secretaries, Administrators and Receptionists. You will be working closely alongside our Practice Manager and supporting her in that role.
Billericay is a commuter town in Essex. The Surgery is located a 5-minute walk from the Station and backs onto the High Street which is full of places to enjoy a coffee or lunch break. We work with the other practices in town as part of Billericay PCN.
Job description Job responsibilities
Assist patients in booking their appointment, either by filling in triage forms, booking their appointments or liaising with the GP to get the care they need
Process hospital letters and other documentation to ensure correct record keeping of medical notes, ensuring the letters are sent to our clinical team for reading and actioning
Process prescriptions in a timely manner for the GPs to sign and send to the pharmacy. This includes emptying the prescription box (paper prescriptions), online prescriptions or triage requests
Book home visits, or other appointments via our Primary Care Network channels
Answer the phone and deal with patient requests. Deal with patients at the reception desk by checking them in, printing off sample forms or handling cash for private work
Support the clinical team by liaising with the nurses, GPs or partners
Support the managerial team if opening up the surgery in the morning in line with surgery policies and protocols
Answer emails in the reception inbox and forward on appropriately
Check the post box and hand the post to the secretarial team
Support the on call and triage GP by booking triage appointments, arranging appointments from outside organisations or liaising with patients to direct their care
Person Specification
Experience Desirable
have experience of working within a receptionist role, ideally within a primary care general practice position, but this is not essential. have experience of receiving and making telephone calls in a previous role. have strong IT skills and be able to use computer-based systems experience of SystmOne would be advantageous but not essential as training will be provided have strong organisational skills have strong communication skills, both verbal and written, with the ability to communicate effectively with internal staff as well as external agencies and patients be able to work effectively within a team, as well as to work independently. This list is not exhaustive and is subject to change by request of the practice manager and partners.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Western Road Surgery
Address Western Road Surgery
41 Western Road
Billericay
Essex
CM12 9DX
United Kingdom
Employer's website https://www.westernroadsurgery.co.uk (Opens in a new tab)