About this role
Job summary
We currently have an opportunity for a suitably experienced secretary to join our team of Clinical Support Secretaries within our Medical Secretariat, working with the Fractures team. The available position is for 32 hours per week, based at our Wigan Site, please note, whilst this post is advertised on an temporary basis there is the potential that this post may become permanent in the future.
This interesting & varied role requires the ability to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. You must possess the ability to manage a variety of tasks & prioritise these accordingly whilst working under pressure. Good communication skills and the ability to deal with confidential & sensitive issues in a professional manner are essential.
NHS employees should obtain their manager's approval for a secondment before applying, as this will be a condition of any offer made. Although the post is currently advertised as a fixed-term position, there is a possibility that it could become permanent in the future without the need for re-advertisement
Main duties of the job
You will be working in a busy environment within the 'virtual' Clinical Secretary pool within a small team to designated specialties. You will be providing an efficient audio typing service using our Digital Dictation System, together with our existing Patient Information Systems. You will support our Consultant PAs, ensuring that patient and GP correspondence is typed and dispatched within a timely manner.
To be successful in this role you will need to be qualified to RSA III or equivalent or have a proven experience of audio-typing and providing a secretarial / audio-typing service. You will also need to be able to type accurately at speeds of around 40 - 50 words per minute. Having knowledge of medical terminology and / or an AMSPAR qualification will be a distinct advantage. Previous secretarial experience within a hospital or other medical environment would also be a distinct advantage.
When applying, please refer to the person spec,demonstrating in your application how you meet the criteria, providing examples where possible. Please also indicate all of the specialities that you have experience of typing for, where applicable.
This role is ideal for those wishing to pursue a career as a medical secretary, offering opportunities to gain knowledge and experience across multiple specialties to facilitate progression to a higher level.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high-quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do -- we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.
We have a strong, recognised track record in staff engagement and in living our values:
People at the Heart Listen and Involve Kind and Respectful ONE Team
We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high-quality care, and our belief in working together as One Team.
At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.
Job description Job responsibilities
The main duties of this role are
Audio typing using the Digital Dictation System, photocopying and the composition of letters. Sorting, prioritising, processing and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information. Ensuring accurate and up-to-date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, Digital Dictation). General office management duties (photocopying, scanning, emailing documentation) as required. Assist other Clinical Secretaries with their workload Promote the dissemination of quality patient information. Provide non-clinical advice and information to patients/clients/relatives Knowledge of a full range of secretarial procedures and software programmes (PAS, theatre, EPR, digital dictation) and their application to improve service efficiency and effectiveness. Understanding of medical terminology and a willingness to assist colleagues with transcription outputs. Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source. Assist in new staff induction together with the identification and support of their training requirements. Facilitate a supportive learning environment that enables all members of the secretariat team to develop. Recognise the effective utilisation of all appropriate development resources and opportunities. Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues. Recognise and accept responsibility for own personal development. Supervising administration support and work experience students ensuring an effective office system is maintained. Providing cover for the work of absent secretaries, including across sites, when necessary
Person Specification
Additional Essential
Motivated and proactive Demonstrates willingness to change as the role evolves. Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Knowledge Essential
Demonstrates willingness to develop a range of medical terminology Understanding of the Data Protection Act Some knowledge of the 18 week policy, Choose & Book and Patient Choice; and how this role fits with these initiatives
Desirable
Knowledge of medical terminology within at least one specialty Knowledge of medical terminology within more than one specialty Knowledge of how to use Trust PAS and theatre systems
Skills Essential
Ability to communicate in a clear and concise manner Ability to use VDU equipment Ability to work as part of a team Ability to work under pressure Ability to type 40 - 50 words per minute with an accuracy rate of 90% Ability to type documents in letter format Clear and accurate written & verbal communication skills
Desirable
Ability to type more than 50 words per minute with an accuracy rate of at least 95%
Experience Essential
Proven relevant experience of providing a secretarial or audio-typing service, or equivalent Experience of successfully working within tight time frames and to deadlines Experience of word processing
Desirable
Experience of using digital dictation systems Experience of coaching and training new staff within own work area Experience of using Microsoft Word, Microsoft Excel and Microsoft Outlook
Qualifications Essential
Qualified to RSAIII Level or equivalent qualification / experience
Desirable
ECDL qualification AMSPAR Certificate in medical terminology AMSPAR qualification, in addition to medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address Royal Albert Edward Infirmary, Wigan Lane, Wigan, WN1 2NN
Wigan Lane
Wigan
WN1 2NN
United Kingdom
Employer's website http://www.wwl.nhs.uk/ (Opens in a new tab)