About this role
Job summary
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide administrative support to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner.
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Handling orders, processing of repeat/acute prescriptions. Process new patient registrations and change of address Scanning of patient related documentation and attaching scanned documents to patients healthcare records Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms Clinically coding data on EMIS Web including summarising and processing GP2GP Support Data Quality Lead with tasks/searches in relation to QP and IIF ensuring KPI are met Have working knowledge of practice telephone system and Doctors mobiles during and after hours. Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by Managers.
About us
The surgery stands in the heart of Monkwearmouth, not far from the historic St Peters Church, and it occupies premises purpose-built in 1990, extended in 1995 and 2004. With both male and female doctors, our aim is to provide a complete health service for the local family and student population with a strong emphasis on prevention and health promotion.
Job description Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Handling orders, processing of repeat/acute prescriptions.
Process new patient registrations and change of address
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
Clinically coding data on EMIS Web including summarising and processing GP2GP
Support Data Quality Lead with tasks/searches in relation to QP and IIF ensuring KPI are met
Have working knowledge of practice telephone system and Doctors mobiles during and after hours.
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by Managers.
Person Specification
Qualifications Essential
GCSE grade A to C in Math, English, ICT or equivalent education NVQ Level 2 Customer Service or equivalent Experience of working in a public reception/administrative role. Experience of dealing with the public/patients. Knowledge/ Skills Excellent communication skills/Interpersonal skills Working knowledge of computers Experience of EMIS Web Clinical System An understanding, acceptance and adherence to the need for strict confidentiality. Ability to work as part of an integrated multi-skilled team Able to work under pressure Pleasant and articulate Flexibility of working hours/able to work at the desired times
Desirable
Experience of working within the NHS/General Practice Experience of EMIS Web Clinical System Ability to work without direct supervision and determine own workload priorities.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Bede Medical Centre
Address Lower Dundas Street
Sunderland
SR6 0QQ
United Kingdom
Employer's website https://www.stbedegpsunderland.co.uk/ (Opens in a new tab)