About this role
Job summary
We are looking for a part-time Receptionist for 22 hours per week to join our patient orientated and friendly team. The practice aims to deliver very high standards of care and service to its patients, and you will be a key member of our front of house team, often being the first contact for our patients.
This is a varied, rewarding and challenging role which will suit people who enjoy working in a busy environment with lots of patient contact (both face to face and on the telephone).
You should be comfortable working with IT systems, be accurate in your work, have a calm nature, enjoy working as part of a team, be keen to learn new skills, have a friendly and caring approach, and keep a sense of humour.
Cover will be required for sickness and holidays.
Main duties of the job
To provide a high quality, professional reception and administrative service to patients and the practice team.
To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients
Book in, amend and cancel patient appointment in line with practice appointments procedures.
About us
Solent View Medical Practice cares for 13,000 patients.
The practice has a friendly team of GP's, nurses, paramedics, pharmacists, physicians associate and GP Assistants along with the admin and reception teams.
The role will be part time worked on a rota covering the hours 07:45 - 18:30 Monday to Friday
Job description Job responsibilities
Deal with telephone and email requests for appointments ensuring that the correct protocols are followed for routine and urgent care
Signpost patients to the correct service or clinician
Deal with all general enquiries & explain procedures
Process new and temporary registrations and relevant patient information as required
Management of repeat prescriptions, ensuring they are processed accurately, timely and efficiently
Input data into the patients healthcare records as necessary
Open and direct post
Photocopy documentation as required
Charging patients the appropriate amount for private work, providing a receipt to the patient
Greet visitors ensuring that all visitors sign in and direct them to the appropriate person
Ensure clinical rooms are set for the beginning of each clinic
Open and close the surgery as per the procedure
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Provide cover for reception during staff absences
Support all clinical staff with general tasks as requested
Undertake any additional duties appropriate to the post as requested by the partners or management team
Maintain strict confidentiality regarding patient information
Adhere to GDPR, NHS confidentiality requirements and practice policies
Follow practice health and safety procedures
Participate in mandatory training as required
Treat all patients and colleagues with dignity, respect and fairness
Participate in practice meetings and training sessions
Person Specification
Qualifications Desirable
GCSE grade at least C in English and Maths
Experience Desirable
Experience of working as a receptionist Administrative experience Customer service experience Experience of working in a GP practice Use of EMIS clinical system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Solent View Medical Practice
Address Manor Way
Lee-on-the-solent
Hampshire
PO13 9JG
United Kingdom
Employer's website https://www.solentviewmedicalpractice.co.uk/ (Opens in a new tab)