About this role
Job summary
This post is based with the Child and Adolescent Mental Health Service (CAMHS). The post holder will work closely with the team to provide a full administrative and secretarial service. Key tasks for the post holder are the co-ordination and provision of administrative support to non-medical staff within the service including the managing of appointments systems, handling client information etc. The post holder will also participate in co-ordination of office cover within the Team.
Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.
Main duties of the job
To provide a comprehensive secretarial, administrative and information service to the CAMHS Clinical and Duty Teams, in respect of managing of appointments, dealing with correspondence, composing as required routine and non-routine letters and other documentation related to the service i.e. reports, and taking personal responsibility for confidential issues.
Maintain and update clinical and non-clinical electronic systems.
Respect and maintain confidentiality of patient information, ensuring all typed patient records are correctly stored on CAMHS patient electronic information system, and telephone conversations are not overheard by the public.
To liaise with Clinicians when receiving queries from families, healthcare, social care professionals and other agencies.
Responsible for using own initiative to prioritise, plan, action and complete personal day to day work in line with local and national access and waiting targets.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description Job responsibilities
Responsible for using own initiative to prioritise, plan, action and complete personal day to day work in line with local and national access and waiting targets.
Support the local induction of new administrative team members, including one to one training on software packages and office procedures.
Receive telephone calls from i.e. parents, GPs, Schools, Health and Social Care agencies.
Maintain a working knowledge of child protection procedures, reporting any concerns to Clinician/Manager.
Assist in ordering NHS supplies via NHS Supply chain and E-Procurement.
Under instruction from Admin Manager respond in a timely manner to Subject Access Requests received from the Data Access Team within strict time constraints
Person Specification
essential Essential
oGood standard of general education 3 GCSEs or equivalent oBusiness Administration NVQ level 2 or equivalent experience
Desirable
oMicrosoft office / IT qualifications
essential Essential
Experience using Microsoft office excel outlook and word. Knowledge of communication via social media. oExperience of working in a busy reception area/ office or healthcare setting oKnowledge of maintaining confidentiality in the workplace
Desirable
Experience of NHS systems - EMIS web
essential Essential
oExcellent Interpersonal skills oExcellent communication skills both written and verbal. Including accurate typing skills oExcellent time management skills and the ability to prioritise own workload oFriendly, approachable and works well as part of a team oAbility to multi-task and remain calm and focused in a busy reception area
Desirable
Evidence of awareness to extend knowledge and personal development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Blackpool Teaching Hospitals NHS Foundation Trust
Address CAMHS
Whitegare Drive Health Centre
Blackpool
FY3 9ES
United Kingdom
Employer's website https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)