About this role
Job summary
The Intranet Design and Implementation Officer will lead the day-to-day design, content migration, testing and implementation of HCT's new intranet. Working with the appointed supplier and colleagues across the Trust, the post holder will translate user needs into clear, accessible and well-structured content and pages, while minimising the burden on clinical and operational services.
*Proposed Interview date: 29th October 2026*
Main duties of the job
The postholder will provide specialist content management system (CMS) and digital implementation expertise, coordinate engagement and approvals, and prepare staff and internal users for a safe and effective transition to the new platform. The role is hands-on and will undertake substantial content transfer, restructuring and quality assurance activity directly.
About us A big thank you for considering joining us at Hertfordshire Community NHS Trust You'll find it a great place to work with many benefits offered to you as a member of our staff We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.
Job description Job responsibilities
Supplier coordination and implementation management
Act as the day-to-day link between HCT and the appointed supplier for the relevant platform. Coordinate design, build, configuration and implementation activity, ensuring actions, decisions and dependencies are recorded and progressed. Maintain details implementation plans, milestones, risks, issues, decisions and dependencies, escalating concerns promptly. Monitor delivery against agreed timescales and quality expectations providing clear updates to the Head of Communications and project governance arrangements. Coordinate inputs from Communications, Digital, Information Governance, Procurement and service colleagues so supplier activity can proceed effectively. Content audit, design and migration
Lead content audits and migration planning for the new intranet Undertake substantial hands-on transfer, rewriting, restructuring, tagging and formatting of content on behalf of services, reducing the demand placed on operational and clinical teams. Apply agreed content principles, information architecture, navigation and templates consistently. Identify duplicate, outdated, inaccessible or low-value content and work with content owners to agree whether it should be amended, archived, consolidated or removed. Manage content migration trackers, approval records and assurance processes, maintaining a clear audit trail. Provide specialist CMS advice and practical support so services are not required to develop technical knowledge or complete complex migration activity themselves. Engagement, requirements and sign-off
Work directly with operational, corporate and clinical colleagues to gather requirements and translate them into clear, usable pages and content journeys. Plan and facilitate proportionate engagement with users, including workshops, interviews, demonstrations and feedback sessions. Coordinate operational engagement, review, approval and written sign-off, ensuring responsibilities and deadlines are clear. Build effective relationships across the Trust and use professional judgement to resolve competing views while agreeing standards and project scope. Present complex digital or technical information in an accessible way for colleagues with different levels of digital confidence. User testing, accessibility and quality assurance
Plan and coordinate user testing throughout design and implementation, capturing findings and ensuring agreed improvements are implemented. Coordinate accessibility review and support compliance with relevant public sector accessibility requirements and HCT standards. Undertake thorough quality assurance of content, links, documents, navigation, search results, metadata, page layouts and functionality. Ensure information is accurate, current, written in plain English, accessible and fit for purpose before go-live. Maintain defect and issue logs, retest resolved items and provide assurance ahead of go-live. Training, transition and go-live
Work with the supplier and internal colleagues to coordinate training for administrators, editors, content owners and other relevant users. Develop or adapt practical guidance, templates, checklists and support materials. Coordinate go-live readiness, cutover and transitional activity, including final content freezes, checks, communications and contingency arrangements. Provide responsive implementation support during launch and the immediate post-launch period, triaging issues and coordinating resolution. Support the transfer of knowledge into business-as-usual arrangements so the platform can be managed safely and sustainably after the fixed-term post ends. Capacity protection and team contribution
Take ownership of significant day-to-day project management activity for the intranet workstream, working closely with the project manager overseeing the wider project. Take ownership of implementation activity, reducing the requirement for communications colleagues to absorb this work alongside their core responsibilities. Design and deliver implementation activity in a way that protects clinical and operational capacity and keeps requests of services focused, proportionate and well organised. Contribute flexibly to wider Communications Team priorities where these are directly connected to successful implementation and adoption of the new platform. Maintain high standards of confidentiality, information governance, professionalism and customer service. HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.
Person Specification
Supplier coordination and implementation management Essential
Demonstrates experience of coordinating a digital implementation with an external supplier, including managing plans, milestones, risks, issues and dependencies Demonstrates the ability to coordinate multiple stakeholders, monitor delivery and provide clear progress updates and escalation
Content audit, design and migration Essential
Demonstrates substantial hand-on experience of auditing, rewriting, restructuring and migrating content within a website, intranet or content management system Demonstrates the ability to apply content standards and information architecture while maintaining accurate migration, approval and assurance records
Engagement, requirements and sign-off Essential
Demonstrates experience of engaging a range of stakeholders to gather requirements and translate them into clear, practical digital content or user journeys. Demonstrates strong relationship-management and communication skills, including coordinating approvals, managing competing views and explaining technical information clearly.
User testing, accessibility and quality assurance Essential
Demonstrates experience of coordinating user testing and completing detailed quality assurance across digital content, navigation and functionality. Demonstrates sound knowledge of accessibility, usability and plain-English content principles, including identifying, tracking and resolving defects.
Training, transition and go-live Essential
Demonstrates experience of preparing users for the introduction of a new digital platform through training, guidance and practical support materials. Demonstrates experience of supporting go-live, resolving implementation issues and transferring knowledge into sustainable business-as-usual arrangements.
Capacity protection and team contribution Essential
Demonstrates the ability to take ownership of a substantial implementation workstream, work independently and manage competing priorities. Demonstrates a collaborative and organised approach that keeps requests proportionate, protects clinical and operational capacity, and maintains high standards of professionalism and information governance.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hertfordshire Community NHS Trust
Address Hertfordshire Community NHS Trust
Howard Court, 14 Tewin Road
Welwyn Garden City
AL7 1BW
United Kingdom
Employer's website https://www.hct.nhs.uk (Opens in a new tab)