About this role
Job summary
Are you organised, enthusiastic and ready to begin or develop your career in administration? We are looking for a motivated Apprentice Business Support Administrator to join our supportive Practice Education and Apprenticeship Administration Team within People Services.
This is an exciting opportunity to gain valuable workplace experience while completing a recognised Level 3 Business Administration Apprenticeship. You will develop a wide range of practical and professional skills while helping to support learners, apprentices, educators, staff, training providers and university partners.
Working as part of a busy and friendly team, you will assist with enquiries, maintain accurate records, support meetings and learning events, use Microsoft Office and Trust systems, and contribute to the smooth delivery of education and workforce development activities across the Trust. You will receive support to apply your apprenticeship learning within the workplace and grow in confidence throughout the programme.
We welcome applicants who are positive, reliable, willing to learn and committed to providing a high-quality service. In return, you will gain hands-on NHS experience, a recognised qualification and an excellent foundation for your future career
Main duties of the job
This role provides an opportunity to become involved in a wide range of activities that support learning, education and workforce development across the Trust. You will work behind the scenes to help coordinate information, support projects and events, maintain accurate records and ensure colleagues, learners and external partners receive an efficient service.
You will have regular contact with a variety of people, including staff, learners, universities and training providers, building confidence in professional communication and customer service. The role also offers exposure to NHS systems, processes and ways of working, giving you a broad understanding of how support services contribute to the delivery of high-quality healthcare.
As part of a busy and supportive team, you will contribute to the smooth running of day-to-day operations, help resolve enquiries, support continuous improvement activities and develop the skills needed to build a successful career in administration.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description Job responsibilities
Job Purpose
To work within the Practice Education and Apprenticeship Administration Team, providing high-quality administrative and clerical support as part of the People Services Directorate.
This apprenticeship role is part of Devon Partnership NHS Trust's commitment to developing a sustainable administrative workforce and creating future career opportunities within the NHS. The post offers a structured pathway to gain valuable workplace experience, develop professional skills, and achieve a recognised Business Administration qualification while contributing to the delivery of Practice Education services.
The successful candidate will learn and apply a wide range of administrative skills in a supportive environment, helping to ensure the efficient delivery of education and workforce development activities across the Trust. Completion of the apprenticeship programme, including all required learning, assessments and qualification requirements, forms an essential part of the role and employment contract. The postholder will be expected to actively engage with and successfully complete the apprenticeship programme alongside their workplace responsibilities.
Duties and Responsibilities
Key responsibilities include:
Provide administrative and clerical support to the Practice Education and Apprenticeship Administration Team. Respond to enquiries from learners, apprentices, staff, educators, training providers and universities in a polite, helpful and timely manner, escalating issues where appropriate. Support the administration of placements, apprenticeships, development programmes, induction activities, meetings and learning events. Maintain accurate electronic records, spreadsheets, databases, shared mailboxes and filing systems, handling confidential information in accordance with Trust policies. Arrange meetings, venues and diaries; prepare and distribute documentation; take notes or minutes; record actions and follow up progress as required. Use Microsoft Office and relevant Trust systems to produce correspondence, presentations, reports and other administrative materials. Actively participate in and successfully complete the Level 3 Business Administration Apprenticeship, applying learning to workplace tasks and service improvements.
Profile:
Motivated and committed to learning, with the ability to engage fully in the Level 3 Business Administration Apprenticeship. Good written and verbal communication skills, with a professional and helpful approach. Able to organise and prioritise tasks, manage time effectively and meet agreed deadlines. Accurate and attentive to detail when maintaining records, processing information and producing documents. Confident using, or willing to learn, Microsoft Office and relevant Trust systems. Able to work both independently and collaboratively as part of a busy administration team. Adaptable, willing to learn and able to respond positively to changing priorities and feedback. Understands the importance of confidentiality, information governance and professional conduct. Committed to providing a high-quality service and demonstrating the Trusts values in day-to-day work.The role will provide structured opportunities to develop and apply administrative knowledge and skills in a supportive workplace. The postholder will contribute to the continuous improvement of team processes while completing all learning, assessment and evidence requirements of the apprenticeship programme.
Person Specification
Experience Essential
Demonstrates the motivation, commitment, and capability to engage with and complete the Level 3 Business Administration Apprenticeship. GCSE grade 4 or equivalent in English and Maths. Evidence of continuing professional and personal development. Demonstrate good numeracy and literacy skills.
Desirable
Experience of dealing with confidential and complex information. Ability to take accurate formal and informal minutes. Previous experience of working in a Healthcare or Social Care administrative setting.
Qualifications Essential
Demonstrates the motivation, commitment, and capability to engage with and complete the Level 3 Business Administration Apprenticeship. GCSE grade 4 or equivalent in English and Maths. Evidence of continuing professional and personal development.
Skills & Abilities Essential
Excellent interpersonal and communication skills both written and verbal. Able to deal confidentially and tactfully with people at all levels. Ability to take and convey clear messages. Ability to recognise when other communication aids may be needed. Willingness to embrace new ways of working/changes. Understanding and respect of confidentiality in the workplace. Ability to work under pressure / Able to plan, organise, prioritise, coordinate and work flexibly. Ability to exercise initiative operating within procedural guidelines. / Ability to work without direct supervision on a day to day basis. Attention to detail/quality / Able to deal with difficult situations. Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision Plan and prioritise own workload / Ability to meet deadlines and work under pressure when dealing with constant interruptions with minimal supervision. Positive attitude towards mental ill health and disability. Commitment to Trust Values / Knowledge of Trust Policies and Procedures.
Desirable
Experience in dealing with people in distress in a calm and confident manner.
Knowledge Essential
Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook. Working knowledge of a range of administrative procedures including diary management and arranging appointments. Experience or understanding of creating electronic records, electronic filing systems. Ability to manage diverse workload whilst dealing with frequent interruptions. Ability to meet deadlines and to work under pressure. Exceptional organisational skills and ability to prioritise. Ability to work both independently and as part of a team.
Desirable
Electronic data base management. Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking. Knowledge of our business and how it supports patient care.
Employer details Employer name Devon Partnership NHS Trust
Address Wonford House
Dryden Road
Exeter
Devon
EX2 5AF
United Kingdom
Employer's website https://www.dpt.nhs.uk/ (Opens in a new tab)