About this role
Job summary
Due to team expansion, we are looking to recruit a part time (22.5 hours) dedicated and experienced administrator to join our friendly team. The successful post holder will be required to work across our two York bases; Acomb Health Centre and Huntington House. The York memory service is a team providing support to people living in the York and Selby area who are experiencing concerns with their memory.
If you are an individual with experience working in a demanding office environment, who is confident in using IT systems, has experience formatting letters and managing multiple diaries. Someone who thrives in a busy setting and is keen to join a team striving to make a real difference then we are looking for you.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Whilst experience in an administrative role is essential, NHS or other health care experience is not. We are looking for a colleague with a passion for helping, who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.
You will join the heart of our multi-disciplinary team, providing vital administrative support to clinical staff and managers. We're looking for an organised, confident communicator who can prioritise a busy workload, build strong working relationships, and help support the delivery of high-quality mental health care. Your main duties will be to promote compassionate care, booking assessment and diagnostic appointments liaising via the phone and through written correspondence. Formatting letters and maintaining accurate confidential patient records.
For more details, please read the job description. To be successful at shortlisting please evidence how you match this description providing real life examples to reinforce your experience. If you do not hold the level 3 Business Admin qualification/ relevant field you must state if you are willing to undertake this. We are unable to invite to interview those that do not hold and disclose the maths and English qualification to the required standard.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description Job responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
You will work with as part of a team of administrators to deliver comprehensive admin support. As a valuable member of the team, you will be expected to attend regular meetings to improve your knowledge and understanding of the services. You will also be required to minute meetings and keep accurate records and input accurately to the patient database. If successful, you will be supplied with a job plan and a fully supported induction.
A visit to the team would be most welcome, should you wish to ask any specific questions or request a visit please contact the Medical Secretary see below. This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Additional contact details: Karen Willis,Locality Admin ManagerMHSOP NYYS - 07557 495357
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Person Specification
Experience Essential
Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information). Customer Service experience (face to face, answering calls, correspondence) Experience of organising, prioritising and completing demanding workloads Experience of setting up and the maintenance of administrative systems and processes Experience of working autonomously and proactively
Desirable
Experience of supporting/supervising staff. Experience of handling monies and working within financial guidelines.
Knowledge Essential
Comprehensive knowledge of Microsoft Office applications Understanding of data protection and the need for confidentiality and how to maintain this Knowledge of office systems and processes
Desirable
Knowledge of NHS systems
Qualification Essential
Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Desirable
RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment Level 3 in Business Administration.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust
Address Huntington House
Jockey Lane
York
YO32 9XW
United Kingdom
Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)