About this role
Job summary
Oakhaven Hospice provides inpatient, day hospice, and community services to people living with lifelimiting illnesses across the New Forest, as well as support for their families and carers.
We are committed to equality, inclusion, and creating a welcoming environment for everyone. At Oakhaven, we value diversity and encourage all colleagues to bring their authentic selves to work.
Benefits
Autoenrolment company pension scheme, with the option to retain NHS Pension Scheme membership (subject to eligibility) Life assurance Excellent education and development opportunities Wellbeing support A truly supportive and caring working environment
Main duties of the job
Clinical Administrator (Bank)
Location: Lymington, Hampshire
Hours: Bank
Salary: £12.71 per hour
Key Responsibilities
Act as the first point of contact for visitors, patients, families, and external callers, providing a calm and compassionate welcome Manage telephone and email communications, responding to enquiries appropriately and efficiently Liaise with external partners (e.g. GPs, community teams, hospitals, pharmacy) to support patient admissions, discharges, and deaths Coordinate patient admissions, referrals, appointments, and transport arrangements Provide administrative support to nursing and medical staff, including maintaining electronic and paper patient records Support volunteers on Reception and keep them informed of patient movements and changes Assist with sourcing Bank Nurses to cover vacant shifts, in coordination with senior nursing staff Complete and coordinate postdeath administrative processes, including statutory notifications Support audits, meetings, and project work as required Ensure administrative supplies and equipment are ordered and maintained Work flexibly to meet the changing needs of the clinical services
This list is not exhaustive and the role may evolve following consultation with the postholder.
About us
About the Role
We are seeking a compassionate, organised, and flexible Clinical Administrator to join our Clinical Administration Team at Oakhaven Hospice. This role provides a comprehensive administrative service to our medical and nursing teams, supporting the smooth delivery of inpatient, day hospice, and community services.
You will play a vital role in the day to day running of our Inpatient Unit (IPU), responding efficiently to both routine administrative duties and nonroutine events that arise in a busy and sometimes unpredictable clinical environment. You will also provide essential support to volunteers working on reception and liaise closely with the Voluntary Services Coordinator.
Job description Job responsibilities
To provide a comprehensive administrative service to the medical and nursingstaff at Oakhaven Hospice.Managing the routine daily tasks essential for the effective administration of clinical services, as well as ensuring a prompt and efficient response to non-routine events occasioned by the nature of working in an unpredictable public environment.Provide support and daily information to the ward volunteers, in the performanceof all Reception/ward duties and liaising with the Voluntary Services coordinatoras necessary.To work flexibly and in response to changing needs of the Organisation to best support service delivery within the clinical administration team.
Person Specification
Experience Essential
Significant relevant experience in an administrative role. Experience of dealing directly with service users or experience in a customer service role. Experience of working for a healthcare provider or charitable organisation.
Skills and Knowledge Essential
Strong administrative and organisational skills Fully IT literate, including use of Microsoft Office applications. A good telephone manner and ability to project empathy Able to work effectively with minimum supervision and under pressure at times A working knowledge of confidentiality and data protection legislation
Qualifications Essential
Training will be given but ability to adapt to new tasks and eager to learn
Employer details Employer name Oakhaven Hospice
Address Lower Pennington Lane
Pennington
Lymington
Hampshire
SO41 8ZZ
United Kingdom
Employer's website https://www.oakhavenhospice.co.uk/ (Opens in a new tab)