About this role
Job summary
This post may close early due to sufficient amount of applications.
We are seeking an organised, motivated, and patient-focused Ward Clerk/Receptionist to provide high-quality admin support within the Perioperative Services across North Tees & Hartlepool Hospital. This role is vital in supporting safe, effective patient care within a busy perioperative environment. The post holder will act as a first point of contact for patients, relatives and visitors, delivering a professional and welcoming service. You will communicate effectively key stakeholders and support theatre and day case activity by updating operating lists and recording patient attendance using the Trust's Trakcare system. Responsibilities include maintaining accurate patient records, uploading and filing documentation, answering and managing telephone enquiries, and ensuring perioperative admission paperwork is complete and timely. You will undertake general administrative duties such as email management, scanning, and photocopying, and provide flexible administrative cover across Perioperative Services when required.
Main duties of the job
Provide comprehensive admin and reception support to Perioperative Services to support the delivery of safe, high-quality patient care. Act as a first point of contact for patients, relatives, and visitors within perioperative and admissions areas, responding in a professional, courteous, and sensitive manner. Communicate effectively with medical and nursing staff, GP's, and other departments to ensure timely and accurate information sharing. Receive patients into perioperative areas, recording attendance and updating patient details on Trakcare. Prepare, update, and distribute theatre operating lists, ensuring changes are communicated promptly to relevant teams. Collate, check, file, and upload perioperative documentation, maintaining accurate and complete patient healthcare records in line with Trust procedures. Answer incoming telephone calls, manage enquiries appropriately, and escalate complex issues when required. Maintain admin systems, ensuring data accuracy and confidentiality. Undertake general admin duties including email management, scanning, photocopying, and document control. Work under the direction of the Admin Team Lead and Service Manager to ensure continuity of admin cover across Perioperative Services, providing flexible support to other departments when required. Participate in relevant training and development and maintain high standards of professionalism, organisation, and patient-centred service delivery.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job description Job responsibilities
The Ward Clerk / Receptionist provides comprehensive administrative and reception support to Perioperative Services, including Theatre and Day Case Units, to support the delivery of safe, highquality, patientcentred care. The role acts as a key point of contact for patients, relatives, and clinical teams, ensuring efficient coordination of perioperative activity within a busy healthcare environment.
You will act as a first point of contact for patients, relatives, and visitors, providing a professional, courteous, and supportive service. Communicate effectively with medical and nursing staff, GP's, and other departments to ensure accurate and timely information sharing. Receive patients into perioperative areas, recording attendance and updating details on the Trusts electronic Trakcare system. Prepare, update, and distribute theatre operating lists, ensuring changes are communicated promptly. Collate, check, upload, and file perioperative documentation, maintaining accurate patient healthcare records. Answer and manage telephone enquiries, resolving routine issues and escalating complex queries appropriately. Maintain administrative systems using approved Trust software, ensuring data accuracy and confidentiality. Undertake general administrative duties including email management, scanning, photocopying, and document control. Work under the direction of the Admin Team Lead and Service Manager, providing flexible administrative cover across Perioperative Services and supporting other departments when required. Participate in training and development and maintain high standards of professionalism and organisation.
Person Specification
Qualifications Essential
GCSE Maths Grade C or above (or equivalent) GCSE English Grade C or above (or equivalent) Experience of working within a customer focused environment Experience of work involving the use of computerised systems and technologies Demonstrate excellent communication and organisation skills
Desirable
IT qualification Experience of working within a healthcare environment Experience of using Trakcare
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Tees & Hartlepool NHS Foundation Trust
Address North Tees & Hartlepool Hospitals
Hardwick Road
Stockton-on-Tees
TS19 8PE
United Kingdom
Employer's website https://www.nth.nhs.uk/ (Opens in a new tab)