About this role
Job summary
We are looking for a motivated, compassionate and forward thinking Health Care Assistant, preferably with primary care experience, to join the nursing team at The Bridge Group Practice.
The purpose of the role is to assist the clinical team in the service and delivery of the care management of the practice population. The post holder will work under indirect supervision of the clinical team and undertake tasks and duties delegated by the clinical team or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policies and procedures.
The post holder will be required to work across both sites: Elliott Chappell Health Centre and The Orchard Centre. The hours are 20 hours per week working over 3 days: Mondays, Tuesday and Wednesdays.
Why Join Us?
Competitive salary based on experience NHS Pension Scheme enrolment 5 weeks (pro rata) annual leave plus bank holidays Dedicated funding and time for continuous professional development (CPD) Free car parking
Main duties of the job
The successful candidate will undertake, record and follow guidelines for the tasks for which they have received appropriate training
Urinalysis and preparation of specimens for investigation by the pathology laboratory
Perform new patient health checks
Measuring and recording following physiological measurements in routine presentations:
1. blood pressure
2. pulse rate and rhythm
3. temperature
4. height and weight - body mass index
5. venepuncture
6. smoking cessation
7. ECG
8. Spirometry
9. Administer vaccinations where appropriately trained and delegated
Prepare and maintain environments and equipment before, during and after patient care interventions
Assist in raising awareness of health and well-being, and how it can be promoted
Give accurate and appropriate information to patients and groups within own competence.
About us
About Us
The Bridge Group Practice is a forward-thinking, friendly GP practice serving a diverse patient list of 9,000 patients. We pride ourselves on delivering high-quality, patient-centred care.
Our clinical team currently comprise of 4 GP Partners, 1 Salaried GP, 2 Advanced Nurse Practitioners, 3 part time Practice Nurses, 1 Nurse Associate, and 2 Health Care Assistants
We welcome applications from everyone, including applicants with lived experience, those who belong to LGBTQIA+ Community and are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and Asexual, people with a disability, neurodivergent applicants and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description Job responsibilities
Communication
Establish and maintain effective communication with patients, carers and staff, empathising and being understanding where there may be barriers to understanding
Provide appropriate levels of advice to patients and carers
To participate in team meetings, multi-disciplinary working relationships liaising with all agencies internal and external relevant to the patients care
May be required to receive and provide straightforward information both on the telephone and in person.
Clinical skills health and well-being
Undertake, record and follow guidelines for the tasks for which you have received appropriate training
Urinalysis and preparation of specimens for investigation by the pathology laboratory
Perform new patient health checks
Measuring and recording following physiological measurements in routine presentations:
1. blood pressure
2. pulse rate and rhythm
3. temperature
4. height and weight - body mass index
5. venepuncture
6. smoking cessation
7. ECG
8. Spirometry
9. Administer vaccinations where appropriately trained and delegated
Prepare and maintain environments and equipment before, during and after patient care interventions
Assist in raising awareness of health and well-being, and how it can be promoted
Give accurate and appropriate information to patients and groups within own competence
Perform basic dressing changes according to a nursing care plan
Analytical Tasks
Assessing requirements and requesting support when appropriate
Make straightforward decisions within own remit based on patient conditions and determine the best course of action within own remit
Planning and organisational skills
To contribute to the processes involved in improving quality of care and the service by participation in team meetings, supervision and personal development reviews
With the support of the registered healthcare professional; plan, organise and implement tasks, activities and care programmes for identified patients
Ensure rooms and clinical equipment are prepared for use in a timely manner
Assists with maintaining stock levels of equipment within the clinical rooms and storage areas
Able to manage own time effectively
Plan and organise own designated tasks
Physical Skills
Practices safe moving and handling procedures
Inputting patient data electronically
Use of tools and equipment for basic patient metrics e.g. height, weight and blood pressure monitoring
Manipulation of fine tools e.g. phlebotomy
Responsibility for Patient Care
Undertake clinical tasks in care packages/care plans, document observations and actions as directed by a registered healthcare professional to ensure individual patient needs are met
Provide advice and support to patients and families with agreed competency framework
Procedures may include, testing urine samples, chaperoning, blood pressure monitoring, blood glucose testing, pulse-oximetry phlebotomy and gathering baseline observations according to competencies
To ensure all samples/specimens are recorded/labelled correctly and transported in a timely and appropriate manner according to service policies and report discrepancies to senior members of staff
Policy and Service Development Implementation
To follow organisational policies, ensuring own knowledge is kept up to date in regards to organisational policy
Work with supervisor/line manager to identify improvements to the service and how these can be implemented as and when requested
Responsibilities for Financial and Physical Resources
Maintain stock control of supplies as and when requested
Ensure adequate and relevant equipment is available prior to clinic sessions Booking of interpreters where appropriate in line with policy
Responsibilities for Human Resources
Demonstrate own role to new starters and students.
Recognises and understands the roles of others and supports new and less experienced staff and students under the direction of a registered health professional
Responsibilities for Information Resources
Responsible for own data entry on patient electronic record
Accurate recording and processing of patient information and patient care
Assist with administration including filing, photocopying and telephone answering
Responsible for recording own information on employee online and e-expenses system
Ensures information regarding procedures is recorded in a timely and understandable manner
Responsibilities for Research and Development
Undertakes surveys or audits as necessary to own work
Service improvement
Be aware of and, if appropriate, assist in current clinical audit
Work with colleagues in the team on the development of current and new services and other initiatives
Maintain the notice board in the waiting room and promote good health with educational material
Deal with requests from patients and clinical staff for health information leaflets
Personal and people development
Take responsibility for own developmental learning and performance, including participating in supervision
Take responsibility for maintaining a record of own personal development
Work with management on any new training requirements
To recognise and understand the roles and responsibilities of individuals working in the primary health care team
Be aware of the legal issues pertinent to the role of a basic HCA
Information processes
Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
Maintain confidentiality or information relating to patients, relatives, staff and the practice
Take the necessary precautions when transmitting information
Complete information governance on-line tool kit
Health, safety and security
Use the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:
1. hand washing
2. universal hygiene procedures
3. collection and handling of laboratory specimens
4. segregation and disposal of waste materials
5. decontamination of instruments and clinical equipment
6. reporting and treatment of sharps injuries
7. dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures
Understand and apply the principles of the cold chain
Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
Be aware of statutory child health procedures and statutory local guidance and referral criteria
Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
Use the computer monitor safely
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Quality
Alert other team members to issues of quality and risk in the care of patients
Ensure own actions are consistent with clinical governance systems
Practice in accordance with agreed standards of care
Enable patients to access appropriate professionals in the team
Ensure stock items under your control are ordered and available in the treatment and consulting rooms
Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation
Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook
Be able to manage your own time effectively
Equality and diversity
Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
Act as a chaperone
Freedom to Act
Is guided by policies and procedures and is able to escalate enquiries
Have a clear responsibility to seek guidance from senior colleagues and other appropriate persons as required
Person Specification
Qualifications Essential
Level 3 or equivalent level of experience in Health and Social Care Hold Care Certificate or willingness to complete within induction period
Experience Essential
Experience of working in a health care environment
Knowledge and Skills Essential
Good knowledge and understanding of basic IT skills Effective interpersonal skills to work one-to-one with patients Ability to communicate with healthcare professionals and patients Ability to deal with potentially challenging and distressed people Effective verbal and non-verbal communication skills in dealing with face to face contact Good telephone manner and communication skills Ability to work within a team and independently Able to work weekends Approachable, tactful and caring Full UK Driving Licence, with access to own vehicle
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name The Bridge Group Practice
Address The Orchard Centre
210 Orchard Park Road
Hull
HU6 9BX
United Kingdom
Employer's website https://www.thebridgegrouppractice.nhs.uk/ (Opens in a new tab)