About this role
Job summary
To provide a pleasant, efficient and effective ward based clerk service to Critical Care, acting as the first point of contact to service users and healthcare professionals.
The post h older with use extensive communication skills including tact and diplomacy when dealing with incoming telephone calls.
The post holder will maintain a high standard of interpersonal and communication skills with various clinicians within the work area.
Main duties of the job
Maintain patient's notes in a good general order.
Maintain an adequate stock level of stationery supplies for clinical staff.
Production of patient documentation labels in response to request from nursing staff.
Photocopying and stocking up drawers on nursing station.
Retrieving patient's medical notes from medical records
Operating computerized hospital patient administrative system
Maintain confidentiality in accordance with Trust Polices and Procedures.
To become fully conversant with new development affecting the role
To carry out such other delegated tasks.
The use of judgement and analytical skills when in receipt of telephone enquiries. Diverting calls to the appropriate people and ensuring a breach of confidentiality is not broken.
Sorting and redistribution of mail.
Daily use of a VDU, almost continuous.
Occasional requirement for concentration.
Understand the need for data protection, and the need for good housekeeping of patient notes.
Be responsible for the correct filing of patient notes.
Inform nursing staff of visiting relatives/visitors
Direct relatives to waiting area/instructing relatives of hygiene procedure before entering ward area
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job description Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person Specification
Knowledge & Skills Essential
Well-developed interpersonal skills Ability to communicate effectively and efficiently Well-developed computer skills
Qualifications & Training Essential
GCSE's A-C (Maths & English) or equivalent qualification or experience NVQ 2 in Business Administration or equivalent experience
Experience Essential
Previous experience of working in a clerical environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name South Tees Hospitals NHS Foundation Trust
Address The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
United Kingdom
Employer's website https://www.southtees.nhs.uk/ (Opens in a new tab)