About this role
Job summary
The Community Nursing Single Point of Access is a contact centre for Community Nursing Services within NHFT including District Nursing, Urgent Response Care, Specialist Nursing and Specialist Palliative Care. The post holder will be working in an integrated skill mix team of administrative staff and will work closely with the Community Nursing teams.This is an important,customer focusedrole involving acting as an interface with patients and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services.This is completed by using SystemOne and referral pathways to record patient's demographics and basic clinical information, as provided by the referrer, you will ensure patients are directed to the mostappropriate healthcareprofessional or end disposition.Referral routes include telephony,emailand electronic health systems such as System One. The post holder will be part of the single point of contact for service users and will be required to promptly answer telephone calls, resolve routine and non-routinequeriesand provide a high level of customer service, which will include signposting to relevant servicesprioritisingurgent assessment when required. Handle all incoming calls to the SPOA, receive, record and relay confidential and sensitive information ensuring all information isaccurateand compliant with Information Governance.
Main duties of the job
The post holder will be working in an integrated skill mix team of administrative staff and will work closely with the Community Nursing teams.This is an important,customer focusedrole involving acting as an interface with patients and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services.This is completed by using SystemOne and referral pathways to record patient's demographics and basic clinical information, as provided by the referrer, you will ensure patients are directed to the mostappropriate healthcareprofessional or end disposition.Referral routes include telephony,emailand electronic health systems such as System One.
This role workscollaboratively with colleagues across the service to ensure an excellent level of service is provided to patients.
The post holder will be part of the single point of contact for service users and will be required to promptly answer telephone calls, resolve routine and non-routinequeriesand provide a high level of customer service, which will include signposting to relevant servicesprioritisingurgent assessment when required.
Handle all incoming calls to the SPOA, receive, record and relay confidential and sensitive information ensuring all information isaccurateand compliant with Information Governance.
About us
NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.
NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.
At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.
We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.
Job description Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Person Specification
Essential & Desirable Essential
NHS work experience Customer care expereince Fast paced environment IT skills- Microsoft word, excel, outlook
Desirable
Previous SPOA experience Administration role experience Call Centre experience SystemOne trained
Interview Essential
Questions from interview
Desirable
Interview Question
Essential and Desirable Essential
Interview Question
Desirable
Interview Question
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Northamptonshire Healthcare Foundation Trust
Address Isebrook Hospital
Mannock Building, Irthlingborough Road
Wellingborough
NN8 1LT
United Kingdom
Employer's website https://www.nhft.nhs.uk/ (Opens in a new tab)