About this role
Job summary
The GP receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.
Main duties of the job
To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.
About us
Crabbs Cross Surgery is a long-established GP practice dedicated to providing high-quality, patient-centred primary care to the local community.
The practice offers a full range of general medical services, including routine and urgent appointments, chronic disease management, preventative health programmes, and access to a multidisciplinary team of healthcare professionals. With an emphasis on accessibility, safety, and continuity of care, Crabbs Cross Surgery is committed to adopting innovative approaches, enhancing communication, and working collaboratively with local health partners to meet the evolving needs of its patients.
Job description Job responsibilities
The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.
Maintain and monitor practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Data entry of new and temporary registrations and relevant patient information as requested Input data as necessary onto patients healthcare records Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters Manage all queries as necessary in an efficient manner Carry out system searches as requested Support all clinical staff with general tasks as required Photocopy documentation as required Maintain a clean, tidy and effective working area Monitor and maintain the reception area and notice boards Action incoming emails and correspondence as necessary Complete opening and closing procedures in accordance with the rota Support admin team, providing cover during absences Scan patient related documents and attach scanned documents to patients healthcare recordThis role will be for 16 hours on a Monday, Thursday and Friday afternoon, These are non-negotiable. Additonal hours for over time/cover may be worked between 08:00 and 18:30, Monday to Friday and occassional Saturdays 09:00 to 13:00
Person Specification
Experience Essential
Clear, polite telephone manner Good customer service skills Team Player
Desirable
Experience in a GP practice Experience with EMIS Competent in the use of Office and Outlook
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Crabbs Cross Surgery
Address 1 Kenilworth Close
Crabbs Cross
Redditch
B97 5JX
United Kingdom
Employer's website https://www.crabbscrosssurgery.nhs.uk/ (Opens in a new tab)