About this role
Job summary
Barnet Hospital
37.5 Hours per week (7.5-hour shifts, Monday to Friday - you may be required to work some weekends/Bank Holiday - working within a rota)
We are looking for someone to work as a ward administrator, within a busy clinical area at Barnet Hospital. You would be responsible for providing a front-line reception service to the ward by delivering a high standard of customer care to a wide range of client groups including: the ward's multi-disciplinary team, patients, relatives and their carers.
The post-holder must play a proactive role in collecting, verifying, and recording a high standard of patient demographic and treatment data.
The post-holder would need to ensure that all patient admissions, discharges, and attendances are recorded accurately.
The successful candidate is required to be able to demonstrate the Trust Values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their own initiative and be able to problem solve, in a clinical, environment.
Main duties of the job
To provide a front of house reception service for patients and relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate.
Answering telephones, ensuring the bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward administrative responsibilities.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description Job responsibilities
Please see Job Description and Personal Specification for details of the role and requirements of the postholder.
Person Specification
Education & Professional Qualifications Essential
Educated to GCSE standard Educated to NVQ Level 3 or equivalent experience
Essential Criteria Essential
Demonstrable ability to meet the Trust Values
Experience Essential
Previous work experience in a healthcare setting Experience of working in a public/patient facing role Experience in the use of databases Experience of using Microsoft office packages i.e. excel, word
Desirable
Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills and Aptitudes Essential
Clear and concise verbal and written communication skills Ability to use initiative and problem solve, in a busy clinical environment Typing and data entry skills Good level of computer literacy skills in Microsoft Word, Excel and databases Flexible and adaptable to the changing needs of the service Time management and organisational skills Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious Understanding the need for professional confidentiality Ability to establish and maintain effective relationships Ability to communicate effectively and engage in detailed discussion with all level of staff
Personal Qualities and Attributes Essential
Good communication & interpersonal skills The ability to manage conflict and identify where escalation to senior staff is necessary Responsive to and an ability to work in a changing and demanding environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Barnet Hospital
Barnet Hospital, Wellhouse Lane,
Barnet
EN5 3DJ
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)