About this role
DHL is hiring a Network Analyst to its Network Team in Heredia, Costa Rica. You must have a cedula and be able to work in Heredia, Costa Rica.
With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about technology. Our Service Desk Optimization team is continuously expanding. No matter your level of Software Engineering Analyst proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace
Your Day To Day Responsibilities Include:
-Support Telecom Operation departments in the delivery of properly engineered network connectivity solutions between DPDHL and 3rd parties. -Provide problem solving and support for all intranet/internet Telecommunication services and liaising with appropriate external vendors to ensure all Telecommunication services are maintained and operated to set service levels -Provide project support, technical consultancy, and implementation of network connectivity solutions into the existing infrastructure -Gather customer requests and manage end-to-end delivery of the solution -Provide secure network connectivity solutions using firewalls, forward and reverse proxies, IPSEC VPN, application delivery controllers etc. -Provide troubleshooting and support for intranet/internet telecommunication services and liaising with stakeholders to ensure services are delivered within SLAs -Ensure all solutions implemented follow the agreed standards -Recommend new security services and subsequent implementation into the infrastructure, ensuring minimum disruption and impact to the business
Technical Skills:
-Knowledge of TCP/IP protocol -Knowledge of protocols like HTTP, HTTPS,FTP, DNS -Network security concepts -Knowledge on network security technologies firewalls, bigips, VPNs, proxy -Basic knowledge of scripting -Knowledge of computer networking
Soft Skills:
-Ability to work independently and under workload preasure -Ability to explain technical topics to non-technical stakeholders -Excellent communication, prioritization and organization skills -Highly proficient in spoken and written English
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.